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Improving customer experience is our foremost goal. Oracle’s highly efficient POS solution for the leisure and entertainment market provides flexibility and resilience and can perform mission-critical operations even in during network failure, which is vital to our business.
The Barclaycard Arena Hamburg, opened in November 2002, is one of the most modern and most successful multi-functional arenas in Europe. Referred to locally as the “Blue Wonder,” it is 150 meters long, 110 meters wide, and 33 meters high, and has an area available for events of 87 meters by 43 meters. The arena houses numerous VIP and business suites and lounges, 4 bars and 4 themed restaurants with 2,000 seats, 17 fast food outlets, and multiple kiosks. Depending on the type of event, it can accommodate from 3,000 to 16,000 spectators.
Barclaycard Arena is owned by US based Anschutz Entertainment Group, a global sporting and entertainment company operating over 125 elite venues in the world’s largest cities across five continents. Anschutz Entertainment Group owns 60 sports teams worldwide and is the world’s second largest concert promoter.
Oracle Hospitality Simphony is a very competitive product in the arena management space. But what made a difference was the quality of the consulting and support teams who truly focused on helping us meet our goals and delight our customers.
The Barclaycard Arena Hamburg organizes up to 140 events a year and takes only a few weeks of summer break to perform arena maintenance and ensure regulatory and safety compliance. The management team had planned to use this break to upgrade the POS system, but a delay in the bidding phase left only one month for the entire installation.
“We’re thankful that we found a company willing to take the challenge of such a huge project with so little notice and in the short time we had. The Oracle team was great and found a solution for every bottleneck that arose during installation,” Frommhold said.