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Oracle Customer Success—Cisco Systems, Inc.

Cisco Systems, Inc.

Cisco Fulfills its Commitment to Managing a Sustainable Supply Chain by Embedding Environmental Considerations into its Core Business Processes


Oracle solutions provide the fundamental architecture we use to support all aspects of our business, including sustainability. Cisco is innovating to address environmental challenges, reduce our own impact, and help customers reduce theirs.

— Paul Quickert, Environmental Manager, Cisco Systems, Inc.

Cisco Systems, Inc. is the worldwide technology leader that has been making the internet work since 1984. Its people, products, and partners help society securely connect and seize tomorrow's digital opportunity today.

Business Challenge
  • Ensure an efficient global supplier management process—a key component to Cisco’s business that is heavily outsourced—that enables the company to holds its suppliers to a high level of performance in terms of sustainability
  • Develop an agile and innovative technology environment that enables Cisco to quickly adapt to complex supply chain requirements resulting from years of heavy mergers and acquisitions activity
  • Transform operationally to meet key sustainability measures including emission reductions and lower energy use
  • Helped Cisco to work more efficiently with suppliers in terms of product service repair, support, and end-of-life management—using Oracle applications to track where a product is located, match its serial number and version number, and then determine whether it gets repaired (the highest form of environmental responsibility) or goes to Cisco’s global scrap program that enforces local, regional, and global waste requirements
  • Ensured that 100% of Cisco’s key manufacturing and logistics suppliers reported their GHG emissions to the Carbon Disclosure Project (CDP), which partners with businesses to measure their carbon footprint so they can work to reduce it
  • Supported Cisco’s “Pack it Green” initiative—a packaging program that prioritizes reduction in carbon emissions and energy use—by maintaining, managing, and optimizing packaging with Oracle’s Agile Product Lifecycle Management applications, helping the company to save close to 1,500 metric tons of GHG emissions annually
  • Used Oracle Business Intelligence to drive Electronic Industry Citizenship Coalition (EICC) Code of Conduct compliance—a critical tool used at Cisco to extract sustainable behavior from its suppliers
  • Enabled Cisco to effectively monitor its suppliers’ compliance with its Code of Conduct—via a periodic Code of Conduct survey with its supply chain partners, for example—thus allowing the company to ensure that it is effectively enforcing sustainability requirements and that its factory workers are receiving ethical treatment
  • Used, along with its Code of Conduct, the EICC audit protocol to ensure the standards that support Cisco’s sustainability goals and initiatives are upheld by its suppliers—by using Oracle Database to manage and analyze audit results to drive corrective actions
  • Adopted EICC’s Conflict-Free Sourcing Initiative, and made advancements toward a conflict-free supply chain by managing product engineering designs and component qualifications using Oracle’s Agile Product Lifecycle Management
  • Helped Cisco to achieve product and environmental compliance by using Oracle Sourcing, Oracle Purchasing, and Oracle Inventory Management
  • Worked with Oracle to co-develop the Cisco Unified Computing System, which offers a scalable, high-performance computing platform for running all Oracle databases and applications—in line with Cisco’s GHG emissions reduction goals

Why They Chose Oracle

Cisco and Oracle maintain a strong partnership across the business. Oracle and Cisco work together to deliver data center and collaboration solutions, and support emerging trends such as big data and Internet of Things. This supports reduced power consumption and lower operating costs.

About Cisco Systems, Inc.


San Jose, CA, United States



Annual Revenue

Under US$100 Million


Infosys was responsible for the end-to-end implementation including testing and deployment of the transformative Oracle solution.

“We selected Infosys as our implementation partner based on the company’s excellent track record of implementing enterprise resource planning systems in comparable environments. In addition, Infosys holds excellent knowledge regarding industry best practices, and they completed the implementation with minimal impact to our day-to-day operations,” Quickert said.

Pincvision is a dedicated trade compliance specialist driving this best-in-class process for Cisco. Its professionals have detailed knowledge of obligations worldwide and the various Cisco supply chains.

For more than 10 years, Cisco has worked with Pincvision to fulfill obligations for The Waste Electrical and Electronic Equipment Directive, battery legislation, and packaging legislation. Pincvision uses data from Cisco’s Oracle E-Business Suite applications to compile country-specific declaration formats and guarantees Cisco meets all related regulatory deadlines. Cisco submits declarations electronically out of Pincvision’s central office in The Netherlands. Cisco has access to the Pincvision Environmental Compliance Dashboard 24 hours a day, seven days a week to have full control over the process. This unique combination of resources (Cisco supply chain, Oracle data, and Pincvision execution) puts Cisco in the position of being compliant using the most efficient process.

Published:  Feb 23, 2017