Cloud Software Group unlocks new business process and realizes $1 million monthly cost saving with Oracle Customer Experience (CX)
The world’s leading provider of enterprise mission-critical software turns to Oracle Customer Experience applications to consolidate sales operations.
“By unifying our front office and back office and streamlining our opportunity to cash-to-revenue processes with Oracle CX, CPQ, and Fusion, we've unlocked significant efficiencies and empowered our sales and operations teams to focus on renewal opportunities and customer adoption. This foundational shift has truly transformed our business.”
Formed from the merger of industry titans Citrix Systems and TIBCO Software, Cloud Software Group (CSG) aimed to consolidate business processes, unify sales operations, and boost cost efficiencies. Using the Oracle Customer Experience (CX) suite of applications including Sales, CPQ, Subscription Management, and Partner Relationship Management, CSG saw $1 million in monthly cost savings, automated billing and revenue processes, and established upsell and beachhead opportunities for partners. Sales and sales operations teams now tap into recurring revenue streams, manage subscriptions with real-time data, and use AI to reduce churn. Sales operations can also set, track, and proactively monitor opportunities to increase selling time.