With Oracle Field Service Cloud, we’ve transformed the customer experience and effectiveness of our field service operation. It is a phenomenal tool for service technician dispatching and routing. The cloud-based Oracle solution also enables us to reduce costs while increasing service efficiency.
We relied heavily on Gartner’s assessment of Oracle Field Service Cloud as a leader in cloud service solutions—from a scalability as well as excellent uptime perspective. We needed a very flexible platform that would enable us to meet our growth goals. It came down to ClickSoftware and Oracle. We found that Oracle offered a better price point and a more flexible solution. It also guaranteed uptime and offered greater pre-integration options to streamline future build out. The positive customer testimonials are what really took Oracle Field Service Cloud over the goal line.