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Oracle Customer Success—Los Angeles Department of Water and Power

Los Angeles Department of Water and Power

LADWP Simplifies Access to Online City Services by Consolidating Directory Infrastructure


LADWP offers access to city services through online portals. Consolidating directory services with Oracle Unified Directory simplified access to utility information with a single secure ID. Oracle Unified Directory Services reduced infrastructure complexity and improved overall performance by 95%.

— Matt Lampe, CIO, Los Angeles Department of Water and Power

Los Angeles Department of Water and Power (LADWP) is the largest municipal water and power utility in the nation. LADWP was established over 100 years ago to deliver reliable, safe water and electricity to nearly 4 million residents and businesses in Los Angeles. Through, MyLA311 and LACitySan portals, the city provides water, power and city services to both citizens and customers.
Business Challenge
  • Simplify citizens’ access to water, power, and services through, MyLA311 and LACitySan portals
  • Consolidate identity repositories to simplify deployed infrastructure and reduce administrative costs and management
  • Leverage one tier LDAP directory including embedded data storage, avoiding any additional external storage capability
  • Deploy a flexible deployment architecture ensuring components meet LDAP’s exact business needs now and in the future
  • Manage real-time replication between two data centers to ensure high level of service availability to Los Angeles citizens and LADWP customers
  • Simplified online systems for City of Los Angeles citizens and customers providing a single user ID to access and interact with both LADWP and the city’s public services via MyLA311
  • Deployed a one tier solution managed by a single administrator—reducing the complexity and eliminating costs and resources associated with doubling infrastructure
  • Replicated identities between data centers via multi-master replication ensuring high availability with no single point of failure
  • Increased system performance by transitioning from an older directory solution to Oracle Unified Directory—improving search response time by 350% and overall performance improvement by 95%
  • Created a flexible environment that will expand with the City of Los Angeles


LADWP benefits from many of Oracle’s products and offerings. We found Oracle Identity Management created a roadmap and direction with product simplification that was a natural choice for our city portal.

— Shyam Kumar, Vice President, AST Corporation

About Los Angeles Department of Water and Power


Los Angeles, California, United States



Annual Revenue

$1 to $5 Billion


LADWP utilized Oracle Platinum Specialized Partner, AST Corporation, to design and implement the new architecture and develop a process to transfer information, including passwords, from the old directory server to Oracle Unified Directory.

“Oracle Unified Directory as the key component to LADWP IDM implementation helped in simplifying directory consolidation and significant performance gain for near four million userbase,” said Shyam Kumar, Vice President, AST Corporation.
Published:  Feb 01, 2016