Oracle Customer Success — Redstone Content Solutions, LLC

Redstone Content Solutions, LLC

Redstone Content Solutions is Rock Solid with Oracle Platform as a Service

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Almost daily, we find new ways to move our business forward with Oracle Platform as a Service—from locating and sharing content faster, to expediting business processes, to strengthening collaboration with our customers. It is unbelievably versatile and backed by the power of Oracle.

— Jason Stortz, Principal, Redstone Content Solutions, LLC

Redstone Content Solutions Speeds Document Access from Hours to Seconds and Builds Business Velocity with Oracle

Redstone Content Solutions operates in a rapidly changing industry—IT consulting. Competition is stiff, and the company needs to optimize opportunities and the productivity of their highly skilled IT professionals, all while delivering projects faster and with higher quality.

Looking to boost productivity, collaboration, and customer service, while creating a highly scalable and affordable IT infrastructure—Redstone sought a solution to locate and access internal and customer documents in seconds instead of hours, launch new websites in a fraction of the time previously required, strengthen brand consistency, and create a foundation for a server-less architecture that will fuel future agility.
 

 
Challenges
  • Gain ability to rapidly and effectively search, locate, and share content and documents, including technical designs, IT project specifications, corporate images, and new business proposals
  • Ensure accuracy and auditability of critical business documents that may have many iterations, such as proposals, contracts for IT services, or project timelines
  • Enhance digital experiences and engagement for employees, customers, and partners through intuitive assembly of content, applications, and processes
  • Drive and support rapid growth with faster and more automated business rules and processes, including updating employment records and website content
  • Lay the foundation for a transition to a server-less architecture to support greater IT infrastructure efficiency
Results
  • Boosted productivity and customer service with the ability to locate content needed for client IT projects, as well as internal operations, in seconds as opposed to minutes or hours, thanks to Oracle Content and Experience Cloud, a digital experience platform and platform-as-a-service solution
  • Improved collaboration among project teams and with clients by creating a cloud, centralized content hub that supports real-time interaction and information sharing, including the ability to display conversations alongside content
  • Enabled highly skilled and in-demand IT and sales professionals, as well as company executives, to be productive anywhere with convenient file sharing and sync across multiple devices, as well as real-time performance dashboards
  • Empowered users to securely share files with internal and external colleagues thanks to Oracle’s enterprise-class encryption, auditing, tracking, and permission controls
  • Gained the ability to execute metadata updates and file checks across more than a half million documents, saving time and improving search capabilities
  • Ensured document accuracy with advanced version control capabilities and improved document governance with the ability to view and track changes to documents, including contracts for IT services and technical designs
  • Enables Redstone to rapidly spin up new websites to support training or new product/service offerings with easy-to-use Oracle Content and Experience Cloud templates as well as platform and API flexibility—creating 8 templates and 25 website components in the early stages of adoption and roll-out
  • Reduced IT management burden and costs by standardizing on a single website delivery platform, as opposed to using and maintaining three different legacy solutions
  • Streamlined and automated business processes, such as requesting changes to website content, updating employee reviews, and logging vacation requests, using Oracle Process Cloud Service
  • Placed the power to create streamlined processes and workflows in the hands of line of business users, without relying on IT team support—accelerating adoption of important company changes
  • Used Oracle Application Container Cloud as the foundation for a more efficient and cost-effective server-less architecture that will allow Redstone to rapidly push out applications while avoiding investment in on-premises infrastructure and management capabilities
     

 

Oracle Content and Experience Cloud stands out for several reasons, including the strength of its API and metadata capabilities. It also offers better sharing features and unique security functionality that includes the ability to set an expiration date for password protection.

— Jason Stortz, Principal, Redstone Content Solutions, LLC

About Redstone Content Solutions, LLC

Headquarters

 
Davenport, IA, United States

Redstone Content Solutions, LLC, an Oracle Platinum Partner, provides organizations with the tools they need to securely accumulate and disseminate knowledge. The IT systems integrator and value-added reseller, based in Davenport, Iowa, specializes in delivering content, web experience management, enhanced search, and customized training solutions.

Published:  May 18, 2017