Standard Forwarding LLC is a less-than-truckload (LTL) carrier with 17 terminals throughout the Midwest. A wholly owned entity of DHL Freight, the road freight arm of Deutsche Post DHL, Standard Forwarding provides overnight service within and between Illinois, Iowa, Wisconsin, Indiana, Minnesota, southern Michigan, and cities in Missouri and Nebraska. It operates a modern fleet with 325 tractors and 790 trailers. In 2012, it was named Great Lakes/Midwest LTL Carrier of the Year for the fifth consecutive year in Mastio & Company’s annual Value and Loyalty Benchmarking Study.
Over the years, technology―including onboard systems and track-and-trace capabilities―has been fundamental to the company’s continued success. Standard Forwarding, seeking to improve the efficiency of its document-intensive invoicing process and expand self-service functionality for customers, worked with Oracle Partner Redstone Content Solutions to transform its invoicing process and customer service capabilities. Standard Forwarding deployed Oracle WebCenter Content to automate its paper-based invoice creation process, saving approximately $350,000 annually in processing, paper, and personnel savings. Redstone Content Solutions also created and helped Standard Forwarding launch a new, easy-to-navigate Web site with expanded capabilities that enable customers to conveniently manage every phase of the shipment lifecycle from a single location. Redstone Content Solutions used Oracle Application Development Framework (Oracle ADF), Oracle WebCenter Capture, Oracle WebLogic Server, and Oracle WebCenter Content to build the powerful new solution.