By modernizing our infrastructure with SPARC servers, we have eliminated service interruptions of key applications used by hundreds of our employees who are constantly interacting with our telecommunications subscribers. This has dramatically improved our service levels, reduced costs, and increased customer loyalty.
Tunisie Telecom is the incumbent telecommunications operator in Tunisia, providing fixed-line, mobile, data, and value-added services to more than 7 million subscribers. Tunisie Telecom has impressive infrastructure, with more than 18,000 km of optical fiber, 3 million copper lines, and more than 13,000 outlets throughout the country. The group is 65% owned by the state, with 35% owned by Emirates International Telecommunications, and includes numerous subsidiaries both in Tunisia and abroad, including an investment company that provides project support to young entrepreneurs in the field of technology.
The telecommunications market in Tunisia has undergone rapid change in the past few years, with mobile tariffs now nearly half the cost of fixed-line calls, where previously they were three times higher. Faced with increasing competition, Tunisie Telecom is highly focused on delivering the best customer experience and improving its services, for example by expanding its network of fiber optic cable.
When choosing a supplier for the technologies that underpin our customer interactions, it is out of the question for us to think of anyone but Oracle. SPARC servers offered us the best price-performance ratio in terms of power, security, and reliability for our key applications.
Tunisie Telecom worked with Oracle Platinum Partner TMI right from the beginning of the hardware migration project, through to its successful completion, post-implementation support, and training.
“TMI has an extremely well-qualified and professional staff which is able to deliver both implementation and support services. Whenever we need assistance, TMI consultants are extremely responsive, and always available even when we call at nights, during weekends, and on public holidays,” Soudani said.