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Oracle Customer Success—Wipro
Wipro Updates 24,000 User Identities in One Day, Halves Provisioning Time, Minimizes Risk and Cuts IT Operating Costs by up to 40%
ShareWe chose Oracle Identity and Access Management Suite Plus for its superior integration capability and to extend our strong partnership with Oracle. We now update 24,000 user identities per day, halved provisioning time, minimized disruption to users and reduced IT operating costs by up to 40%.
— Kamal Shah, General Manager, Wipro Limited
Founded in 1945, Wipro Limited is an Oracle Diamond Partner and global information technology, consulting and business process outsourcing company that offers an extensive suite of services, including systems integration, consulting, cloud, mobility, information management, identity management, and infrastructure. Leveraging its industry-wide experience and technology expertise, Wipro delivers a globally recognized, innovative approach to assisting customers across 175 cities to differentiate their businesses and capitalize on growth opportunities in new sectors and markets. The company also has deep commitment to sustainability through optimized use of natural resources and talent.
Business Challenge
- Enable real-time identity authentication and provisioning across heterogeneous enterprise applications to minimize disruption to business activities, such as delivering IT and consulting projects, and reduce risk exposure, particularly after employees leave the organization
- Improve efficiency in provisioning and de-provisioning 150,000 user accounts and mailboxes
- Ensure identity management data accuracy and meet compliance requirements
- Gain ability to integrate user identity information with SAP human resources (HR) system and enable IT staff members to rapidly identify data issues and provide better services
Results
- Updated 24,000 user identities in a single day by eliminating redundant workload to manage individual user identities for each system and reduced time to provision and de-provision 150,000 user accounts and mailboxes by 50%—in just four hours instead of eight hours—thanks to Oracle Identity and Access Management Suite Plus
- Cut IT operating costs by up to 40% by automating authentication and provisioning across heterogeneous enterprise applications such as SAP HR system, Microsoft e-mail system, and an internal portal
- Created a seamless user experience by providing mobile single sign-on service for most of the company’s business-critical applications, enabling users to access enterprise data such as cloud and consulting project information, anytime, anywhere on their mobile devices
- Minimized risk exposure by gaining real-time capability to authorize or de-activate user accounts based on employees’ specific time zone instead of using Pacific time zone only, ensuring user identity data accuracy and meeting compliance requirements
- Maximized IT resources by eliminating the time IT staff members spent—up to one week—manually reconciling and resolving identity and access management data inconsistencies in nightly batch-processed reports, enabling them to focus on more productive projects
- Minimized disruption to business activities, such as providing consulting services to a large-scale banking project, by enabling users to access e-mails and applications immediately rather than waiting for up to one day with the legacy system
- Cut support service requests by up to 20% per month and reduced time to resolve each service request by 25% by synchronizing centralized user identity information with SAP HR system
Why They Chose Oracle
Wipro evaluated multiple identity management products and selected Oracle Identity and Access Management Suite Plus because of its strong relationship with Oracle’s product development team and clear roadmap for identity management solutions. Wipro was also impressed with Oracle Identity Manager Connector for Oracle Directory Server Enterprise Edition, which enables seamless integration with internal business applications and external partners’ applications to enhance its competitive edge.
We found that Oracle’s identity management solution was moving in the same direction as Wipro’s specific business requirements. Oracle Identity and Access Management Suite Plus was clearly the right choice for us.
— Kamal Shah, General Manager, Wipro Limited
Execution
Wipro worked closely with Oracle Consulting to identify its business requirements for identity management, design the environment, and test and deploy Oracle Identity and Access Management Suite Plus. After completing the initial implementation in four months, the company worked with Oracle Consulting to configure the connector for Oracle Directory Server Enterprise Edition and Microsoft Exchange. Wipro then automated its provisioning and de-provisioning capabilities in the stabilization stage.
Published: Sep 17, 2015