Gartner once again recognizes Oracle as a Leader in Field Service Management
2022 Gartner® Magic Quadrant™ for Field Service Management
Learn about the capabilities most important to field service providers and how the vendor landscape supports them.
We believe the following capabilities are a reason why Gartner—once again—recognized Oracle as a Leader in this year’s report:
- Automatic service request creation via Internet of Things–connected assets
- AI-powered scheduling and routing optimization of field technicians
- Connected parts inventory management, ordering, and returns
- Native customer communication and self-service tools featuring intelligent digital assistants
- Links to billing that automatically apply contractual entitlements and generate pro forma invoices
- Oracle Cloud Infrastructure that delivers industry-leading performance, scalability, extensibility, and security
Learn how to elevate the field service lifecycle
Gartner, Magic Quadrant for Field Service Management, Jim Robinson | Leif-Olof Wallin, 24 October 2022. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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