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We’re a Leader in field service management. Gartner recognizes Oracle for the tenth year in a row.

2021 Gartner<sup>®</sup> Magic Quadrant<sup>TM</sup> for Field Service Management

2021 Gartner® Magic QuadrantTM for Field Service Management

Understand the current landscape of field service management vendors and why Oracle continues to be named a Leader.

Oracle Field Service helps businesses deliver efficient, timely field service across a variety of appointment-, equipment-, and outcome-driven scenarios with AI-powered tools that help you:

  • Optimize the routing and scheduling of field service technicians (including subcontractors)
  • Improve technician efficiency with augmented reality (AR)-based collaboration, guided support, and knowledge library access
  • Prevent service disruption by connecting machine learning capabilities for Internet of Things (IoT) prognostic applications

Oracle Field Service helps service teams make every customer interaction matter

Gartner named Oracle Field Service a Leader—again. We believe this recognition is due to our product depth and scalability as well as the size and geographical breadth of our field service deployments.

Customers often rave about Oracle Field Service for its:

  • Strong schedule optimization and service automation
  • Connected parts logistics, return merchandise authorization (RMA), and pro forma invoicing capabilities
  • Support for field technicians via AR-based collaboration and digital assistants that can suggest diagnostic steps
  • Ability to scale to the largest, most complex field service scenarios

Optimize field service scheduling and execution—learn how.

Gartner 2021 Gartner® Magic QuadrantTM for Field Service Management, Jim Robinson, Naved Rashid, 31 August 2021. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Help your field service technicians help customers

Increase efficiency, reduce costs, and deliver remarkable customer experiences.

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