Oracle has been recognized in the 2025 Gartner® Market Guide for Field Service Management

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Learn about field service trends and how recognized providers can support your business

At Oracle, we’re proud to support a global customer base that spans industries and regions with our field service solution. We believe the following capabilities are just some of the reasons why Oracle continues to be a trusted vendor in this crucial category.

Oracle Fusion Field Service can help:

  • Improve resource utilization metrics with an AI-powered optimization engine for scheduling and routing.
  • Enhance customer engagement and visibility into the service lifecycle with self-service tools that can help clients find answers to common problems and schedule and manage their field service appointments.
  • Enable technicians with prebuilt workflows and asset details, plus collaboration tools to access expert support for complex issue diagnosis and troubleshooting.
  • Give mobile workers access to your service parts supply chain so they can check parts availability and order, receive, transfer, and reserve parts.
  • Connect field service to the rest of the business to streamline billing, subscription, project, maintenance, warranty, and asset management—or connect to other vendor and custom-built applications with an open API architecture.
  • Gain the industry-leading performance, scalability, extensibility, and security of Oracle Fusion Applications built on Oracle Cloud Infrastructure.

Interested in learning more?

Gartner, Market Guide for Field Service Management, Jim Robinson | Alexandre Oddos, 31 March 2025. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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