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Financial Services Customer Stories

Explore the successes our customers have achieved and learn more about their digital transformational journeys with Oracle.

American Fidelity Assurance logo

American Fidelity Assurance Is Consolidating All Policy Administration into a Single System

American Fidelity Assurance

Ultimately, Oracle Insurance Policy Administration proved to be the solution that met the insurer’s 6,000+ requirements. Oracle was the clear winner at the end of the day.
Diana Bittle, Vice President, Software Solutions, American Fidelity Assurance
Andbank. logo

Andbank Fulfills Compliance Obligations with Oracle

Andbank

Oracle Financial Services Financial Crime and Compliance Management Solution enabled Andbank to strengthen our financial crime and compliance investigation processes and improve performance by 20 percent.
Pedro Cardona Vilaplana, Subdirector General and Global CIO, Andbank
Bank South Pacific logo

Bank South Pacific Chooses Oracle to Lead Digital Transformation

 

Bank South Pacific

We are pleased to be working with Oracle to further modernize our capabilities to ultimately give the customer the best experience possible.
Robert Loggia, COO, Bank South Pacific
Church Pension logo

Church Pension Group Improves Enterprise Communications with Oracle Documaker

 

Church Pension Group

By matching all of our business functionality needs against the capabilities of Oracle Documaker, and comparing them to the other vendors, Oracle Documaker really became the clear winner.
Denise Blankinship, VP, Information and Data Support, Church Pension Group
logo

CNA Managed Complex Commercial Implementation

CNA

Oracle Insurance Insbridge forms the backbone for our new rating system that will enable us to improve rating ability and respond quickly to market changes, while meeting regulatory requirements.
Jim Segriff, Vice President, Property Underwriting, CNA
CO-OP Money NZ logo

CO-OP Money NZ Addresses Core and Digital Transformation

 

CO-OP Money NZ

We were impressed with Oracle’s modern systems, especially around the API area. We are now far ahead of any bank or financial institution in New Zealand, and are looking to see what innovation we can provide utilizing the APIs.
Deane Johns, CIO, CO-OP Money NZ
CTBC Bank logo

CTBC Bank Launches New Services 2x Faster, Creates Customized Reports 5x Faster

 

CTBC Bank

We chose Oracle FLEXCUBE over competing products because of its rich functionality and scalable architecture, Oracle’s continuous investment in products, and strong support from Oracle Consulting.
Frank Shih, Executive Vice President, CTBC Bank
Delta Dental logo

Delta Dental of California Gets Faster to Market with Oracle Revenue Management and Billing

 

Delta Dental of California

Replacing our legacy billing systems with Oracle Revenue Management and Billing allowed us to implement complex products and pricing rules that made our enrollment process easier for our members.
Hari Makkala, Head of Information Technology, Delta Dental of California
Ecobank logo

Ecobank Implements Oracle FLEXCUBE Core Banking Across 35 Countries in 3 Languages, Meeting the Requirements of 25 Regulators

 

Ecobank

Achieving this centralized implementation of Oracle FLEXCUBE was a huge advantage to the group because it allows us to drive common service standards across group.
Tomisin Fashina, CIO, Ecobank
Eurobank logo

Eurobank Beograd Delivers New Banking Products to Market Months Faster

 

Eurobank

We leveraged the successful experiences of peer subsidiaries to build a scalable and flexible core banking platform and to easily customize offerings.
Milos Pavlovic, CIO, IT Division, Eurobank a.d. Beograd
Farmers Insurance logo

Farmers Insurance Drives Agents’ Sales with Siebel CRM

 

Farmers Insurance

We did not make it a technology piece. We said this is a business need, and what does the business want. We’re looking forward to the opportunity the CRM tool is going to provide us into the future.
Partha Srinivasa, Vice President, Farmers Insurance Group, Inc.
Fidelity Investment logo

Fidelity Investment is Using Flexible Business Rules to Develop Complex Annuity Products

Fidelity Investments Life Insurance Company

OIPA has allowed us to shorten our delivery time for new products and product changes. We have also had a greater ability to integrate with other systems and to deliver process efficiencies.
James Klauer, Vice President, Client Technology, Fidelity Investments Life Insurance Company
Fonasa logo

Fonasa, the Chilean Public Health System, Uses Oracle Technology to Modernize Healthcare and Manage 13.5M Members

 

Fonasa

With the Oracle solution, we have all the information and we can perform online evaluations applying all the required business rules.
Marcelo Gonzales, Project Director, Fonasa
Harvard Pilgrim Health Care logo

Harvard Pilgrim Health Care Increased Its Auto Adjudication Rate to 92 Percent and Reduced Claims Costs

 

Harvard Pilgrim Health Care

In our new environment with Oracle, we’re achieving 90–92 percent auto adjudication. That means we don’t need humans to touch those claims and those claims are processed more accurately.
Deborah Norton, CIO and SVP of IT and Operations, Harvard Pilgrim Health Care
HDFC logo

HDFC Bank Serves 35 Million Customers

 

HDFC Bank

Munish Mittal, CIO, HDFC Bank, discusses how India’s largest private-sector bank has scaled operations to service 35+ million customers.

Heartland logo

Heartland Bank Engages with Customers on Digital Platforms and Improves Turnaround Time

 

Heartland Bank

One of the changes we are seeing is the speed of turnaround. The feedback we are getting from customers is that it’s taking half the time on the Oracle system. Also, previously it took us four to six weeks to change a product feature. Now it takes us only a few hours.
Jeff Greenslade, CEO, Heartland Bank
ICICI Bank logo

Learn How this Premiere Private Bank in India Gained Near Real-Time Visibility into the Equation Between Growth, Risk, and Capital

 

ICICI Bank

The single biggest learning that we had from this data transformation is to take your data really seriously and use this opportunity to make your data sourcing as simple as possible.
A R Ganesh, General Manager, ICICI
Invest Banca S.p.A. logo

Invest Banca S.p.A. is the First Italian Bank to Implement Oracle FLEXCUBE, Localized and Integrated by Banking Outsourcer Cabel Industry S.p.A.

Invest Banca S.p.A.

Oracle FLEXCUBE now allows us to easily and efficiently integrate with a series of specialized solutions already in use by our retail and institutional clients. Moreover, it allows us to keep apace with ever more demanding banking regulations, such as MiFID, PSD2, and GDPR.
Stefano Sardelli, Managing Director, Invest Banca
KeyBank logo

KeyBank Is Redesigning Digital Platforms from Stem to Stern

 

KeyBank

Amy Brady, CIO and EVP, KeyBank, discusses the bank’s transformational journey towards building a true digital innovation platform.

La Capitale logo

La Capitale Chooses Oracle Based on Implementation Track Record

 

La Capitale Financial Group

The Oracle system was an experienced and mature system. We spoke to different customers who had the same system and they were very successful in their implementation. They had good results and a time frame that made sense for our project.
Francine Hampleman, Sr Director, Individual Insurance and Financial Services, La Capitale
MKB Bank logo

MKB Bank Implements New Core Banking Systems Within 18 Months with Oracle

MKB Bank

We replaced our core banking platform with Oracle FLEXCUBE because it supports fully digital customer experiences.
Mark Hetényi, Chief Digital, Retail, and Strategy Officer, MKB Bank
NCB Insurance logo

NCB Insurance Chooses Oracle for Flexibility, Convertibility, and Centralized Offering of Its Products

 

NCB Insurance

We chose the Oracle administration system because of its flexibility and convertibility, and the ability to introduce all our insurance products on that platform.
Georgia Wright, Product Development Manager, NCB Insurance
Nedbank logo

Nedbank, One of the Four Largest Banks in South Africa, Rolls Out Oracle FLEXCUBE

Nedbank

We needed a core banking platform that would allow us to be flexible, allow us to meet customer requirements, allow us to do things like bundle pricing, and launch an enhanced digital experience to our clients.
Trevor Howcroft, CIO, Nedbank
Penn National Insurance logo

Penn National Insurance Brings Rate Changes and New Products to Market Faster

 

Penn National Insurance

We brought rate changes and new products to market faster. Business analysts could do the work in a shorter time. We’re able to get premium benefits more quickly and reduce expenses.
Bill Jenkins, CIO, Penn National
Raiffeisen Bank International logo

Raiffeisen Bank International Leverages Oracle Financial Services Profitability Solution Across 14 Different Banks in Central and Eastern Europe, with Exceptional Processing Times

 

Raiffeisen Bank International

By migrating our OFSAA instances to an Oracle Exadata platform, what we could see is that the calculation times have halved now compared to the previous installations.
Vanja Tokic, Head of IT Delivery Controlling, Raiffeisen Bank International
Raymond James logo

Discover How Raymond James Looked Differently at Data Models and Data Sets to Develop a Sound Data Governance Program

 

Raymond James

We knew that if we put our data quality and customer data into the Oracle AML model, we would then be able to use that for our regulatory reporting and further enhance our general ledger.
David Lesser, SVP, Raymond James
Regions Bank logo

See How Regions Bank is Turning Regulatory and Finance Data Management into a Competitive Differentiator

 

Regions Bank

When we saw the Oracle strategy and data model, we realized that we could spend another three to five years building it ourselves or we could partner with Oracle and instead spend time getting the right things in it to build our business.
David Cole, Senior Vice President, Regions Bank
Secura Insurance logo

Secura Insurance Companies Empowers Agents to Deliver Superior Customer Service

 

Secura Insurance Companies

Oracle Documaker has empowered our agents to effectively serve customers by giving them access to the policyholder’s history including coverage forms, declarations, invoices, and letters.
Shari Ebben, Supervisor, Systems Development, SECURA Insurance
Securian Financial Group logo

Securian Financial Group Creates New Products Faster and More Efficiently

Securian Financial Group

Our objectives were to be faster to market and be ready to respond to market opportunities. The combination of OIPA and ACORD standards was instrumental in helping us achieve those objectives.
Mary Anne Smith, Vice President, Securian Financial
United Bank logo

Ethiopia’s United Bank Rolls Out Oracle FLEXCUBE

 

United Bank

Many of the products we are talking about (Core Banking, Direct Banking) have been deployed by our internal staff after getting offsite training by Oracle. That enables us to save so much costs.
Melaku Kebede, VP, Systems and Ebanking, United Bank
VGZ logo

VGZ Lowered Administrative Costs by 30 Percent and Achieved Saving in Millions

 

VGZ

With Oracle Health Insurance Back Office, we have reduced operational costs related to claims processing and policy administration by 30 percent.
Chris Nieuwenhuize, Manager, Information Management, VGZ
VIXXO logo

VIXXO Drives Powerful Pricing and Billing Management

 

VIXXO

We get better data, better analytics, and better information back. We also gain the ability to have less touching and manual manipulation of data prior to getting to our customers. Essentially it means we are getting it right.
Dan James, Director, Vixxo
Weatherbys Bank logo

Weatherbys Bank Chooses Oracle for Its Banking Transformation

 

Weatherbys Bank

Because of the pace of change, we felt we needed to partner with a leading expert and that’s why we chose Oracle.
Andrew Turberville Smith, COO, Weatherbys Bank
Westpac logo

Westpac Undertakes Strategic Customer Service Transformation

 

Westpac

We are trying to drive customer-centric processes across our channels and our brands. Oracle Banking Platform provides the architecture we wanted to deliver that experience to our customers.
Tim Whiteley, General Manager, Application Development, Westpac