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Keep your community safe and encourage compliance. Oracle helps agencies resolve issues quickly and efficiently using a modern, online system that lets residents report and manage incidents on the fly, uses automation to route all case activity, and empowers code officers with flexible productivity tools.
Discover Oracle Code Enforcement in this product tour.
Offer your residents a simple, guided process to report potential violations. Graphics, a guided step by step experience, and embedded maps make it quick and easy to gather the right information and report issues from any device.
Assist residents in correcting violations. Let responsible parties use your public portal to indicate when an issue has been resolved and is ready for inspection by your officers.
Make it easy for residents to pay their citation fees, using their desired payment method, through your online system. Update the status of their case in real time.
Allow your residents to track reported incidents and monitor the status of code cases through your online portal or by email. Promote accountability and offer transparency into code enforcement activities.
Oracle Code Enforcement comes ready to integrate to Oracle’s powerful cloud 311 solutions for seamless reporting of incidents of all types. Automatically transfer code violations to Code Enforcement for processing.
Manage incoming incidents for quick inspection scheduling. Automatically assign based on incident location for faster turnaround. Enable code technicians to easily check for duplicates or reroute incidents to other agency departments for improved collaboration.
Ensure consistent and equitable enforcement by auto-scheduling inspections using time-based rules. All case activity is automatically routed based on the rules, timeframes, and procedures you define.
Empower your code officers to perform onsite inspections using a native mobile application. Let officers plan, manage, and result inspections via their phone or tablet, and rely on maps for context as they work their designated inspections.
Handle a higher volume of incidents with worklists designed to track and manage complex cases and associated fees. Keep your staff focused on the cases, notices, and violations they are responsible for, while allowing the system to prioritize work based the rules and hierarchy you define.
Create a fast, easy, and efficient process to deliver notices of violations and citations. With a few clicks, code technicians can dynamically generate notices that can be printed and mailed or sent via email.
Enable your code officers to issue and track citations in the field using a mobile application designed specifically for the work they do each day. From the associated code case, officers can quickly create a citation, apply fees, and auto-schedule a final inspection based on the compliance date indicated.
Route and process cases based on the rules, timeframes, and procedures you define for your agency. Use proximity search to identify duplicates to save staff time.
Automatically calculate penalties and fees based on your agency’s specific citation rules. Allow your residents to make electronic payments using your online portal.
Define the code case hierarchy that your agency uses to easily route reported incidents to those responsible for specific enforcement activities.
Define your agency-specific processes for handling abatement and liens, reusable across case types, with a drag-and-drop visual experience.
Define robust rules to drive case progression and related activities by case type. Use automated system processing and notifications for incident, inspection, violations, citations, appeals, fees, and abatements.
Define specific notice layouts based on case type and notice count to easily manage timely and consistent correspondence that is automatically associated to the case for traceability.
Define simple or complex fee types, using variable inputs, tailored to various code violation types or conditions.
Leverage prebuilt pixel perfect reports for notice of violation, citations, payment invoices and receipts, refund receipts, and more. Configure each to meet your desired layout and standards or use the available tools to create your own.
Gain visibility into your code enforcement operations and track key measures. Prebuilt dashboards for code cases, code inspections, parcels, fees and payments, and more provide ready-to-use analyses. Monitor critical measures like case statistics by issue type, incident and case trends, and more.
Enable residents to report incidents, request inspections, pay fees, and resolve issues from anywhere, on any device.
Better serve your community by focusing your code officers on your most critical cases. Give them the mobile capabilities to track, manage, and resolve issues quickly and efficiently in the field.
Reduce delays and unnecessary administrative overhead by automatically assigning cases to the appropriate departments and code officers. Ensure the right people are focused on the right work with worklists that serve up the cases, notices, and violations for which they are responsible.
Consistently administer violations and citations, according to your municipal code, with automation that ensures your critical processes are being followed, based on your timelines.
Deciding to modernize your permitting and licensing system can be a significant investment for government agencies. Learn how to procure a system that works for your city or town.Read the complete post
Get up to speed on the latest product releases and ensure that your upgrade is successful. Review the latest features of Oracle Code Enforcement, including the innovations, capability overviews, business benefits, setup considerations, tutorials, and usage tips.
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members can provide feedback directly to Oracle development.
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