Oracle Utilities Solutions for Field Service Management

Oracle Utilities Solutions for Field Service Management

Real-Time Scheduling

Ensure work gets done the right way. Mobilize, dispatch, and collaborate in real time during complex and routine field work.

Meet Customer Expectations

Maximize Workflow Efficiencies
Maximize Workflow Efficiencies icon Maximize Workflow Efficiencies

Are you maximizing wrench time while also reducing the cost of field service?

New scheduling and communications software can help you ensure that the right technician gets to the right place at the right time—despite constantly changing schedules.


Mobile Workforce Management
Mobile Workforce Management icon Mobile Workforce Management

Can you rapidly and accurately monitor the work performed by contractors and loaned personnel?

You can increase loaned-crew and contractor productivity by providing them with remote work-monitoring tools, accessible asset diagrams, contractor portals, and immediate connections to experts.


Assess Jobs and Resource Capabilities
Assess Jobs and Resource Capabilities icon Assess Jobs and Resource Capabilities

Can you ensure that technicians you send to specific jobs have the right credentials and equipment?

When your software analyzes the job and determines the certifications your technicians need, maintenance and repair costs drop dramatically.


Optimize Scheduling in Real Time
Optimize Scheduling in Real Time icon Optimize Scheduling in Real Time

How quickly can your technicians get back on schedule following an emergency?

Emergencies may require many hours to resolve. Once technicians resume their normal work, they'll need an optimized schedule tailored to the time remaining in the workday.


Use Mobile Devices for Real-Time Updates
Use Mobile Devices for Real Time Updates icon Use Mobile Devices for Real-Time Updates

Can you communicate with your field engineers in real time, no matter what communications devices they are using?

A device-agnostic platform can help you get key information to field personnel as quickly as possible while also providing automatic device updates.


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