Utilities Customer Platform
The Oracle Utilities customer platform is a unified, AI-powered solution designed to help utilities improve customer experiences, simplify complex operations, and lower costs. Built on Oracle Cloud Infrastructure and proven at global scale, the platform empowers your teams to automate the full customer lifecycle—across engagement, service, sales, billing, operations, and metering—while addressing regulatory demands and advancing sustainability goals.
Oracle named a leader in IDC MarketScape for worldwide utility meter data management.
Why choose the Oracle Utilities customer platform?
The Oracle Utilities customer platform unifies data, business processes, and embedded AI across a secure, cloud native architecture—automating the full customer lifecycle while helping you slash costs, boost satisfaction, and master the evolving complexity of utility operations.
One platform. Every utility function. No silos.
-
Engage customers
AI-driven predictive analytics and multichannel messaging can personalize every step of their journey and increase program participation.
-
Transform service experiences
Gain a complete customer view and automate issue resolution with embedded AI and guided agent workflows.
-
Simplify operations
Level up with near real-time rating, automated exception management, and robust support for complex tariffs.
-
Speed up billing cycles and reduce exceptions
Experience AI-driven validation, estimation, and editing tools, plus scalable smart meter management.
-
Drive revenue management and growth
Empower your team with proactive tools for commercial and industrial customers, tailored offers, and simplified management.
-
Optimize field work
Boost customer satisfaction and provide the information that field crews need to perform high-quality work and keep customers informed.
-
Get AI-powered insights for decision-making
Experience end-to-end visibility with real-time, role-based insights delivered through an integrated analytics cloud for compliance and smarter operations.
Improve customer experiences, simplify operations, and achieve your goals
-
Delight customers
Unify data across billing, metering, service, and engagement to provide more consistent, timely, and proactive experiences. With Oracle, utilities have seen up to a 20% increase in program participation and a 10% increase in customer satisfaction scores.
-
Master complexity
Reduce operational friction by managing all utility functions—for customers, meters, billing, and service—on a single platform. Utilities report a 40% to 60% reduction in manual data handling and improvements in data quality by consolidating workflows and leveraging embedded AI.
Customer success stories
