We’re sorry. We could not find a match for your search.

We suggest you try the following to help find what you’re looking for:

  • Check the spelling of your keyword search.
  • Use synonyms for the keyword you typed, for example, try "application" instead of "software."
  • Start a new search.
Cloud Account Sign in to Cloud
Oracle Account

Utilities Field Service

Run efficient, cost-effective utility field operations that deliver higher customer satisfaction. Use AI-powered routing and scheduling, real-time collaboration tools, and instant access to situational data to run smoother operations, from service appointments to emergency response.

2022 Gartner® Magic Quadrant for Field Service Management.

A field service solution that addresses the specific needs of utilities

Replicate your most talented crews’ best practices

Keep everyone on top of policies, safety checks, and critical steps with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.

Explore Field Service for Utilities (PDF)

Get your crews where they need to be

The utility industry’s only time-based, self-learning, and predictive routing and scheduling engine gets the right people to the right job at the right time—every time.

Explore Scheduling and Routing

Easily monitor and control all field operations

Manage all field activities from a single interface with multiple real-time views of all field activities. Easily perform job reassignments, set rules for scheduling segments in long-cycle activities, and share reports that capture important metrics and KPIs.

Explore the Field Service Core

“I’ve been heavily involved in work management solutions for the past 15 years, and this is, by far, the best client/vendor relationship I’ve experienced.”

Alex Pipes

Center of Excellence Manager, Anglian Water Service

Replicate your most talented crews’ best practices

Keep everyone on top of policies, safety checks, and critical steps with prebuilt workflows for new service connections, outage restoration, gas leaks, emergency response calls, daily maintenance and asset inspection, mutual aid agreements, and more.

Explore Field Service for Utilities (PDF)

Keep customers informed about their service requests

Give customers visibility into their service status with real-time service appointment information displayed on a map. Allow customers to provide instant feedback through ratings and comments.

Explore Where’s My Technician

See how our utility customers use field service solutions

Explore more customer stories
Anglian Water increases daily job completion rates with Oracle Field Service
Northumbrian Water completes field work more efficiently for better customer service

Smarter tools will give your scheduler freedom to roam

Graeme Egan, Regional Sales Director, Oracle

For more than a decade, UK utilities have done the hard work of wringing out efficiencies and changing behavior in field services. They have optimized routes and utilized flexible work arrangements, achieving the bigger benefits, but the savings are mostly maximized. It’s time to lead the industry into the next phase: scheduling the scheduler.

Read the complete post

More from the blog

View all Utilities posts

Find resources and more

See how all Oracle’s software, including field service, works together

Get an insider’s look at Oracle’s Industries Innovation Lab (#OracleIIL) in Chicago.

Check out our field service solution

Take the asset-based field service quick tour.

Extending asset lifecycle across your network

Read the field service for utility operations ebook.

Get started with Oracle Energy and Water


Oracle Energy and Water on Twitter

Join our community of 16.2K followers to get the #software and #cloud answers you need to solve #utilities challenges.


Oracle Energy and Water on LinkedIn

Connect with Oracle Energy and Water and partners for daily updates, trends, and info.


Contact us

Ask us anything with this one short form.