Effective July 26, 2010, the initial point of contact for AmberPoint product support is through the Oracle Customer Support systems and infrastructure and no longer through the AmberPoint support portal or support hotline. Please discontinue using the AmberPoint support mechanisms as of that date.
Beginning April 1, 2010 you will no longer go through AmberPoint to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in early June 2010. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you received a AmberPoint support invoice as of April, 1, 2010.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in June, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the AmberPoint support services and instead your support will be migrated to Oracle Premier Support. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/us/support/.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.