Oracle Hospitality’s integrated software and hardware helped us provide a mobile checkout and allowed the expansion of our services to external areas. Our new POS and back office systems, combined with multi-function tablets, have optimized our operations, boosted profits, and helped us fully understand our sales and costs to make constant adjustments.
The Mexican chain of restaurants City Café was founded 20 years ago and comprises 40 units—one in each of the 40 Sport City gym buildings, one of the most well-known sport centers in Mexico. The restaurants offer a menu designed to attract a growing public interest in consuming healthy food and in maintaining good fitness. The company is planning to expand the chain, therefore, it was necessary to modernize the front-of-house and back-office systems, offer mobile services, and improve its financial organization. City Café was seeking a quick and intuitive solution to replace its limited system, in use for over 10 years. Oracle Hospitality provided an integrated software and hardware solution that ensured a mobile and efficient service, reduced waste and improved management capabilities.
Oracle Hospitality tablets are perfect for the food industry because they withstand the rhythm and pressure of its operations. Together with the new POS, the kitchen management system, and the integrated reporting and inventory solutions, they allow us to control activities and better serve customers without worrying about the hardware or software.
City Café had to invest in infrastructure in order to provide the necessary conditions for the installation of screens in the kitchen, as well as other devices, and also to prepare their network, which had to be quite robust and safe. The staff received training to operate the system at the same time the solution was being implemented, without disruption of services. The replacement was completed after 4-5 months.
City Café is a chain of restaurants that operates in 40 Sport City facilities throughout several Mexican cities, including Mexico City (headquarters), Guadalajara, Monterrey, Querétaro, León, Puebla, Oaxaca, Saltillo, and Villahermosa. The restaurant is open not only to members of the clubs, but also to the general public, usually customers interested in nutritionally balanced meals with low calorie consumption. In total, the chain has 600 employees.