Oracle Customer Success—Productos Fernández

Productos Fernández Automates Business Logistics Management Processes

We attribute many of our operational improvements to our use of Oracle solutions, particularly Oracle Warehouse Management, which greatly improved the efficiency of our warehouse operations.

— Mario Diaz, CIO, Productos Fernández S.A.

Founded in 1903, Productos Fernández S.A. (PF) is a meat production company running three processing plants in the Maule region of Chile, occupying more than 70,000 square meters. The company employs 1,800 workers who make 70,000 tons of meat products every year. PF promotes a culture of strict quality control and demonstrates a strong commitment to the community and environment—which has resulted in the company receiving some of the most prestigious business awards in the country.

Business Challenge

Replace manual processes, such as the use of spreadsheets to manage data, to gain better control of operations and add service level agreement (SLA) responsiveness to customers—improving customer history information collection and supporting the adoption of best industry practices
Increase visibility into inventory and sale of the company’s products—as well as details on purchases, production, and delivery flows—to support strict quality-control standards and meet customer quality and delivery demands
Consolidate processes and IT systems to reduce costs and improve practices critical to the company’s consumer-packaged food products business, eliminating the expense of hosting and maintaining different independent software systems

Results

Improved profitability and reduced operational costs by enhancing visibility into, and increasing efficiency of inventory and shipments with real-time tracking and validation of consumer-packaged meat products, thanks to Oracle Warehouse Management
Streamlined inventory controls, increased sales efficiency, and decreased lead time for suppliers with integrated applications and expanded visibility
Perfected decision-making by providing accurate, easy-to-understand graphic information of thousands of daily transactions, including sales performance and warehouse management.
Achieved 99.99% information availability and accelerated report creation, ensuring consistent quality of products and services

Oracle applications give us a powerful foundation to modernize the entire company, incorporate new technologies with more flexibility and scalability, and integrate and optimize our production and distributions centers, without technological limitations.

— Mario Diaz, CIO, Productos Fernández S.A.

Execution

“The challenges of implementing a migration of this scale are enormous. It requires the alignment of all areas-managerial, commercial, operational, receiving, delivery, and customer service. Essentially, we needed to reorganize the entire company and make sure everyone was on board with the many improvements we were trying to achieve,” Diaz said.

About Productos Fernández

Headquarters

Talca, Chile

Employees

Published: Feb 19, 2016