Oracle Customer Success—Hospital Santa Rosa

Santa Rosa Hospital Boosts Performance with Oracle Engineered Systems

Oracle Database Backup Service ensured continued system operation in the event of a crash, and eliminated the risk of data loss as now all information is stored in the cloud. With Oracle Database Appliance, we are also able to process patient data and prescriptions much faster while doubling our service capacity.

— André Carrion, IT manager, Santa Rosa Hospital

Santa Rosa Hospital Boosts Patient Care System’s Performance and Doubles Service Capacity with Oracle

Founded in 1997, Santa Rosa Hospital, based in Cuiabá, Brazil, is a private institution specializing in medium and high complexity medical procedures. Some 85% of the doctors working there are not direct employees of the hospital but still use the facilities to see patients and perform medical procedures. In 2011, all administrative and service hospital procedures were digitized to strengthen control of service quality and administrative management.

The rapid growth in the number of procedures and the need to improve the hospital’s data security led Santa Rosa Hospital to look for a solution that would increase its data storage capacity and processing performance, while ensuring continuous operation of the hospital’s management system in case of failure.

Business Challenge

Accelerate the system’s speed and improve performance while eliminating delays of important applications, such as issuing prescriptions
Ensure continued access to the database in the event of failure

Increase data security—the previous backup process was neither safe or efficient and could take up to 24 hours
Expand data storage capacity, which was at the limit due to unexpected growth in service volume in recent years

Ensured full access to the database even when a server crashes, and provided greater data security of all patient personal information with Oracle Database Backup Service, which stores data in the cloud and allows the system to run on the virtual server while the physical one is reestablished
Reduced the backup process from 24 hours to only 2 hours

Cut costs, eliminating the need for an additional server along with maintenance expenses
Boosted the system’s performance with Oracle Database Appliance and improved our patient experience—information that took up to three minutes to be consulted now takes two seconds
Reduced average emergency room consultation time from 15 minutes to 6 minutes—expanding the hospital’s monthly capacity to approximately 7,000 patients
Centralized technical support as all platforms operate in the Oracle Cloud, which optimized the system maintenance staff’s activities, and saved space when one server replaced all 10 servers
Enabled the hospital to pursue a new international health IT certification with its new robust and reliable structure

For almost two years, we searched for a perfect solution but other companies’ products were very expensive. When we finally turned to Oracle Database Appliance, we realized it was exactly what we wanted, with a great advantage: lower cost compared to its competitors.

— André Carrion, IT manager, Santa Rosa Hospital

Execution

“The processes of buying and deploying the tools was quick and easy. It took just one week to install the platforms and put them to work. Oracle’s support during that time was great. Today, other hospitals even visit us to learn the technology we have adopted,” said André Carrion, IT manager, Santa Rosa Hospital.

About Hospital Santa Rosa

Headquarters

Cuiabá, MT. Brazil

Employees

910

Hospital Santa Rosa

Founded in 1997, Santa Rosa Hospital is a private institution, specialized in medium and high complexity medical procedures, and based in the Brazilian state of Mato Grosso. Around 85% of the doctors working there are not direct employees of the hospital—they use the facilities to see patients and perform medical procedures. Each month, Santa Rosa Hospital admits an average of 700 patients, consults on 7,000 emergency and urgent care cases, and performs around 600 surgeries.

Partners

“Before the DB.IT team introduced us to Oracle, we never thought of contacting Oracle because of our perception of its high costs—but we were totally wrong. It is worth it to work with Oracle because we can rely on their data security service and their excellent customer support.”