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Oracle Business Licensing and Registration

Build and support a thriving business community by coaching entrepreneurs through your agency’s processes for obtaining or renewing a business license. Oracle Business Licensing and Registration delivers an intuitive online application experience that guides business owners through each step of the licensing lifecycle. Help businesses open faster by automating workflows and streamlining licensing activities across your agency.

See how Oracle Business Licensing and Registration can help you.

Explore Business Licensing and Registration

Superior business experiences

Take your licensing operation online and make it available 24/7 with responsive online application forms that business owners can submit from anywhere, on any device. Easily guide entrepreneurs through application intake, fee payments, revenue reporting, amendments, and license renewals.

Guided experience

Educate the business community about local requirements through business consultations, guided applications, and personalized communications and reminders. Guide users of all experience levels through your intake process with easy-to-follow questionnaires that recommend the proper application forms.

Intuitive application process

Easily register businesses using application forms that collect industry-specific information needed for each business type.

Digital first design

Provide support to your business community, enabling applicants or registered users to use their preferred channel or device—web, tablet, phone—at any time of day.

Online payments

Allow registered applicants to pay their fees online during the application process or when required. Offer an online calculator to estimate fees based on the application type and ensure the proper amounts are collected based on reported revenue.


Personalized business coaching

Encourage a vibrant business community and cultivate economic development with industry-specific business coaching and training. Educate prospective businesses, in-person or through teleconference, on local economics and the processes they need to follow to open their business.

Consultations and training

Define the services you offer, from personalized consultations with agency staff to group training sessions. Assign resources specific to the business’s needs and intentions based on each scheduled appointment.

Easily schedule meetings

Facilitate the scheduling process, from issuing meeting invitations to using agenda templates to highlight the required steps to obtain a local business license.

Simplified data entry

Information collected before and during a consultation can be used to easily create the license application—saving time and effort for everyone.


Automate license processing

Prevent approval bottlenecks and process license renewals and requests faster with automated workflows that streamline licensing activity across your agency.

Automate application routing

Define your specific review and approval processes and automatically route all licensing activity based on your criteria.

Simplify business license renewals

Easily process license renewals, capture or change information, ensure the proper fee amounts are calculated, and process approvals correctly.

Amend business reporting

Let business owners request amendments to reflect their current business scenario through your online portal. Keep business reporting current by making it easy to adjust or correct information from previously submitted applications.

Manage the business

Centralize business information to create a single system of record. This enables businesses to manage multiple licenses, locations, and activities in one place, accessible via your public portal.


Easy-to-use configuration tools

Use visual, drag-and-drop tools and step-by-step guides to configure the licensing system based to your unique requirements. Empower your staff—not IT—to design your application types, intake forms, workflow definitions, fee models, and other components, and update the system as your needs change.

Guided designer

Design your license origination, renewal, amendment, and intake experience, while establishing your unique record structure. Collect, track, and report on the data you need —your way. Use predelivered fields and field groups or build your own.

Configurable workflows

Define your license application review and approval processes—with drag-and-drop simplicity—based on what your specific agency requires. Leverage reusable templates across license types.

Configurable fees

Define simple or complex fee types, using variable inputs, tailored to different business license types or conditions.

Configurable expiration rules

Define robust expiration rules by license type to trigger automated system processing and notifications. Track by fixed or issue date and set grace periods before penalties begin.


Regulation visibility and oversight

Increase your visibility into business license activity and give agency staff the tools to address noncompliance, including a mobile inspector app. Ensure that all business applications and renewals are submitted accurately and revenue is captured accordingly.

Track business activity

Centralize business information to easily track businesses operating without a license. Automate notifications and enforce operating conditions across all business activities or locations.

Monitor licenses using dashboards

Track all relevant insights and analysis on license activities, associated revenue, noncompliant businesses or individuals, and more.

Deliver comprehensive views

Create a single, cohesive view of all business entity activity across licensing, permitting, inspections, zoning applications, current zoning requirements, conditional use or operating requirements, and municipal code violations.

Self-service for transfer of ownership

Allow business owners to buy, sell, or transfer ownership from one individual or entity to the next. Retain all historical business activity records and operating insight.


Powerful platform

Extend the value of your licensing solution with a robust suite of features, infrastructure, and tools.

Gain efficiency with reusable components

Maintain a reusable library of comments, create communication templates, and use lock, hold, or notice conditions to ensure applications are processed according to your policies and standards.

Automate with chatbots and emerging technology

Improve efficiency with chatbots and conversational interfaces, while letting your community access services through preferred channels. Let automation, AI, and other emerging technologies help your agency work faster. With Oracle’s cloud native licensing solution, your system is continuously updated with the latest technology.

Self-service for businesses

Enable your business community to quickly view and manage related business transactions—including permits, entitlements, and municipal code violations—through the same system online.

Manage investment projects and potential

Use projects to track and manage economic development and investment efforts in your community.

Finance and accounting integration

Take and track digital or traditional payments and integrate with Oracle ERP or other leading financial systems to have a complete picture of all of your financial, project management, and accounting operations.

Integrate and extend

Take advantage of our fully REST-based solution to integrate, or use other cloud integration technologies, to extend Oracle Business Licensing and Registration with other solutions of choice.


Benefits—Business licensing and registration

  • Modernize regulatory processes

    Attract businesses and accelerate economic growth with a fully digital license application and renewal process. Customize processes to meet your agency’s needs with configurable workflows, spatial intelligence, and advanced analytics.

  • Deliver the responsiveness that businesses demand

    Transform how businesses interact with your agency with a digitally connected experience across channels and devices. Process requests faster, while ensuring consistency across complex regulatory licensing environments.

    Demo: See what Oracle Business Licensing can do for you

  • Tap into a common platform of technology and innovation

    Only Oracle offers a business licensing solution delivered on a unified platform that is purpose-built for licensing, land use, permitting, inspections, and code enforcement.

  • Support economic development in your community

    Give long-standing businesses and new entrepreneurs the best chance of success in your community by introducing guided, online applications and business telecoaching.

  • Address noncompliance and improve regulatory oversight

    Effectively track businesses operating without the proper licenses, automate the notifications of expiring licenses, and encourage compliance with a streamlined renewal process.

    Jumpstart your community with permitting and licensing solutions

Thought leadership

Jumpstart your community with Oracle Business Licensing and Registration

Eric Gsellmeier, SaaS Cloud Specialist, CX Public Sector, Oracle

Prior to the global health crisis, governments at all levels balanced demands to create new and improved services. Overcoming the collective challenges imposed by the COVID-19 pandemic requires modern capabilities, and community development organizations will play a vital role in effectively reopening our communities. Learn how Oracle permitting and licensing solutions can help resolve many of the challenges facing governments today.

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Cloud readiness

Release readiness

Get up to speed on the latest releases of Oracle Business Licensing and Registration and ensure that your upgrade is successful. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips.

Documentation

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Business Licensing and Registration. You'll find all of these resources and more in the Oracle Help Center.

Additional documentation and tutorials

Customer Community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.

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