Asset-based service helps businesses in asset-intensive industries, such as high-tech and manufacturing, manage the service lifecycle, predict and prevent downtime, improve efficiency, and grow service-related revenue. This pre-integrated solution deploys rapidly, automates critical workflows and unifies your service value chain by connecting customers, service teams, and assets.
Uncover areas ripe for transformation when you benchmark your capabilities within the asset-based service lifecycle.
See why IDC ranks Oracle as a Leader in its Worldwide Manufacturing Service Life-Cycle Management MarketScape report.
Improve efficiency and increase the value of your assets. Optimize asset availability, maintenance, and utilization through continuous remote tracking and visualization of usage, condition, performance, and operating environments.
Meet business and performance obligations and gain real-time visibility into which entitlements—whether services, rates, or discounts—are covered as part of a subscription package.
Manage customer interactions and agent workloads across digital and traditional channels. Diagnose and resolve issues with integrated IoT, knowledge, collaboration, and asset-based recommendations. Create field service work orders and schedule that appointment from within the service request.
Optimize service delivery by automatically assigning and routing field service workers based on SLAs, their skills, location, availability, and individual performance patterns.
Improve first time resolution by enabling field technicians to access critical information, escalate issues, and get on-demand support.
Coordinate parts delivery for onsite troubleshooting and arrange product returns for repair, loaners, and replacements. Enable mobile workers to order, receive, transfer, and reserve parts for their future usage.
Capture and record the time, labor, and parts used and other service cost details. Then submit reviewed charges for billing to receive timely payment for services rendered. Automatically apply contract discounts and generate receivables for customer billing.
Help customers find critical answers fast — on their terms. Connect your customers to everything from account and asset information to service agents.
Johnson Controls transforms the environments where people live, work, learn, and play. With more than 135 years of innovation, Johnson Controls is on a mission to reimagine the performance of buildings to serve people and the planet.
Enable your connected assets to capture deep insights about product usage. Use remote monitoring signals to proactively address issues, before they impact customers. This data can then be used to build maintenance schedules and prevent service disruption while maintaining service margins.
Ensure timely, efficient, and consistent service delivery, regardless of how service activities are initiated (by remote monitoring, customer self-service, or your contact center). You can also integrate maintenance activities into the service lifecycle, coordinating with field service when it makes sense to maximize time spent onsite while preventing future downtime.
Long lead times, sending a field technician to a job without the right parts in hand, or expediting costs due to poor planning cost your business time and money. Ensure your service teams can order parts, manage trunk stock, return parts for repair, and swap parts in the field to complete service efficiently.
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Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.
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Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.
Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes customer loyalty and advocacy.