Oracle Utilities
オラクル、Opowerを買収
Oracleのお客様とエグゼクティブが、クラウド主導の変革について話し合います。
卓越した業務効率を実現できますか?
戦略的で効率的なプロセスの開発
オペレーショナル・エクセレンス実現の鍵は、信頼性と安全性、拡張性が高い技術とプロセスを実現し、結果を形にして顧客に見せられるテクノロジーの採用にあります。
62%
の公益事業者にデータ分析スキルの差があります。
50%
の公益事業者が、スマートグリッド・データを使用して、顧客満足度を高めています。
20%
の公益事業者しか、情報を必要としている従業員にそれが届いているかどうかについて、自己評価をA+としていません。
17%
の公益事業者しか、データの増大に完全に対応できていません。
参考資料
調査
E-Book
リソース
Exelon Focuses on Delivering Enhanced Customer Experience
Oracle Opower Enables ComEd to Reduce Its Carbon Footprint
SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System
“Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.”
— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)
SEWA Drives Customer Care with Oracle Utilities
How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs
“At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.”
— James Munro, General Manager, Mercury Energy
How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.
“At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.”
— Steve Zurn, General Manager, Glendale Water & Power
UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels
“Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.”
— Silvia Emaldi, Resources Manager, UTE
Romec Doubles Maintenance Technicians’ Productivity, Cuts Return Service Visits by 70%, Eliminates Maintenance Backlogs
“Oracle Real-Time Scheduler ensures we send the right engineer with the right skills at the right time to help get the job done in a single visit.”
— James Grundy, Head of Operations, National Service Center, Romec
SEWA–Sustainability in the World of Utilities
Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing
“BGE is committed to engaging customers in energy efficiency, behavioral, and demand response programs like BGE Smart Energy Rewards® that help customers save energy and money.”
— America Lesh, Baltimore Gas & Electric
