Oracle Premier Support for Software provides global, enterprise-class support and continuous access to Oracle innovation across any and all of your Oracle software products.
Oracle Premier Support for Systems provides you with the industry's most complete server and storage system support. One-stop, 24/7 coverage for all Oracle system components enables ongoing business success.
Oracle Premier Support for Engineered Systems takes the customer experience to a new level by providing a single point of contact for vendor accountability and resolution, integrated proactive support tools, and coordinated product updates.
Oracle customers have reported value-added outcomes with proactive support, including up to 25 percent fewer problems, 40 percent faster problem resolution, and dramatically streamlined upgrades.
Jerome Aiken, Senior Solutions Architect at Cox Enterprise, sees shared information as a major success factor and engages Oracle Premier Support early with details on plans and business needs to make them an effective member of the team. (3:01)
David Dvorak, Service Delivery Manager at Cerner, discusses how Oracle Platinum Services allows him to fully capitalize on his Oracle Exadata investment and provides an amazing level of service—saving time and gaining predictability at no extra cost. (2:58)
Neiman Marcus leverages Oracle Premier Support to accelerate new product and technology adoption to enable business priorities and minimize business disruptions to provide customers with high level of support. (2:16)
Reliance Commercial Finance recommends Oracle Platinum Services as a differentiator that accelerates their product release cycle, minimizes business risk, and maintains uptime at no additional cost. (2:23)
Eastern Municipal Water District trusts Oracle Premier Support to provide best practices and product knowledge. Tech staff receives a quick turnaround with My Oracle Support and business users collaborate to find solutions in the My Oracle Support Community. (2:52)