Oracle Premier Support

Premier Support
Maximize Your Support Investment

Get ahead. Stay ahead.

The Value of Oracle Premier Support

Why Oracle Premier Support?

  • Oracle's solid business reputation is built on more than 39 years of providing award-winning service to customers globally to help ensure their technology investments are effective, efficient, risk-resistant, and competitive.
  • Oracle helps to protect your Oracle investment, including rigorously tested updates, innovative upgrades, and security patches.
  • More than 430,000 customers choose Oracle, and rely on Oracle Support, to protect their technology investment.
  • Security features at every layer of the software stack—only Oracle can provide the software security to protect your vital business interests.
  • Security patching is essential and is standard operating practice—Oracle has the tools, owns the source code, and has the ability to develop security updates.
  • Regression testing across the full stack at the core application/ database code level.
  • Oracle delivers complete, dependable, fully integrated, and tested products with consistent, ongoing, and unparalleled innovation.
  • Rely on Oracle to deliver integrated support and product updates with a single point of accountabilit.
  • Find what you need now and what you'll need next, on premises and in the cloud.

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Oracle Premier Support for Software

Oracle Premier Support for Software provides global, enterprise-class support and continuous access to Oracle innovation across any and all of your Oracle software products.

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Oracle Premier Support for Systems

Oracle Premier Support for Systems provides you with the industry's most complete server and storage system support. One-stop, 24/7 coverage for all Oracle system components enables ongoing business success.

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Oracle Premier Support for Engineered Systems

Oracle Premier Support for Engineered Systems takes the customer experience to a new level by providing a single point of contact for vendor accountability and resolution, integrated proactive support tools, and coordinated product updates.

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Get Proactive

Oracle customers have reported value-added outcomes with proactive support, including up to 25 percent fewer problems, 40 percent faster problem resolution, and dramatically streamlined upgrades.

Learn more about Proactive Support
Cox Enterprises
Cox Enterprises Shares Knowledge to Enable Success

Jerome Aiken, Senior Solutions Architect at Cox Enterprise, sees shared information as a major success factor and engages Oracle Premier Support early with details on plans and business needs to make them an effective member of the team. (3:01)

Cerner
Cerner Saves Time with Oracle Platinum Services

David Dvorak, Service Delivery Manager at Cerner, discusses how Oracle Platinum Services allows him to fully capitalize on his Oracle Exadata investment and provides an amazing level of service—saving time and gaining predictability at no extra cost. (2:58)

Neiman Marcus
Neiman Marcus Improves Support Efficiency by 40 Percent

Neiman Marcus leverages Oracle Premier Support to accelerate new product and technology adoption to enable business priorities and minimize business disruptions to provide customers with high level of support. (2:16)

Reliance Commercial Finance Minimizes Business Risk
Reliance Commercial Finance Minimizes Business Risk

Reliance Commercial Finance recommends Oracle Platinum Services as a differentiator that accelerates their product release cycle, minimizes business risk, and maintains uptime at no additional cost. (2:23)

Eastern Municipal Water District
Eastern Municipal Water District On Oracle Premier Support

Eastern Municipal Water District trusts Oracle Premier Support to provide best practices and product knowledge. Tech staff receives a quick turnaround with My Oracle Support and business users collaborate to find solutions in the My Oracle Support Community. (2:52)

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