Deepen digital capabilities and cut through product-only mindsets. Oracle CX for High Tech, Manufacturing, and Automotive connects customer data with asset data for a holistic 360-degree customer view that improves sales and service experiences, provides new revenue opportunities, and better supports partners, resellers, and dealers.
Frost & Sullivan executive brief: The Vision for Service Transformation in Manufacturing
Embrace digitization and emerging technologies to create a customer-centric view, reduce time to market, minimize product lifecycles, and open potential revenue streams.
Use clean, consistent, and complete customer data to intelligently improve service operations, service sales, and asset performance.
Leverage AI to optimize quoting, pricing, and ordering processes.
Fully support partners and dealers. Boost sales with partner programs and marketing development fund (MDF) management.
Give customers an array of digital customer service channels to choose from, including chat, cobrowse, email, video, and field service.
Accelerate time to market and transform your go-to-market execution with a complete CRM to back-office solution that’s tailored for the manufacturing industry. Capture market opportunity, support new businesses models, stay relevant, and increase customer lifetime value (CLV).
Leverage enriched data for both known and unknown customers to intelligently personalize offers across marketing channels.
Coordinate and streamline configuration, quoting, and ordering processes while taking advantage of real-time inventory checks to optimize and track deliveries.
Proactively serve customers by monitoring, servicing, and managing their assets to increase performance and enhance customer lifecycle recommendations.
Leverage customer and asset data to provide intelligent recommendations for optimizing asset usage and providing subscription offerings.
Take advantage of a complete CX solution suite across sales, service, ecommerce, marketing, loyalty, AI, and data management to engage customers, empower dealers, and offer next-level customer and vehicle care.
Target customers with data-driven campaigns and deliver product, offers, personalized content, and sales/service guidance across all channels to increase brand engagement.
Leverage new, innovative subscription pricing models and manage them from start to finish for sustainable, long-term revenue growth.
Make speed your competitive advantage. Digitize your quote-to-order process with around-the-clock omnichannel configuration, pricing, and quoting (CPQ) to help your business increase revenue and customer satisfaction.
Eliminate the one-dimensional, product-centric views of your market. Combine product and asset data as well as reseller/dealer sales and activities to improve the customer experience for all parties.
Provide digital tools to improve partner and dealer productivity, sales, and customer service. Tie the all-important, 360-degree customer data to asset data through IoT to improve sales, ordering, cross-selling, and customer service processes.
Acquire new customers or cross-sell to existing customers. Increase revenue by developing new, hyper-personalized customer promotions through digital channels that leverage real-time AI and analytics. Gain a new source of revenue with “as-a-service” subscription offerings.
Connect CRM and back office specifically with regard to the supply chain, enhancing CX, eliminating data silos, and streamlining processes.
Paul Vallejo, Solution Manager, Industry Strategy Group, Oracle
Manufacturers are facing a number of challenges as they adapt to the new normal brought on by COVID-19. The good news is that there are technological solutions that can help them continue to thrive. Digital assistants can be implemented rapidly for an immediate impact on productivity. Digital assistants have moved beyond simple chatbots to highly capable and flexible tools.Read the complete post
See what’s new in Oracle CX for Industries. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX for High Tech, Manufacturing, and Automotive. You'll find all of these resources and more in the Oracle Help Center.
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Power transformation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.
A customer relationship management (CRM) system isn’t just one solution; it’s an end-to-end solution that should include sales cloud, service cloud, commerce cloud, and marketing cloud, as well as an AI-enabled customer data platform (CDP) that can combine online, offline, and third-party data sources for a complete, dynamic customer view. To create a CRM solution that your sales reps will use, you need get all the pieces right. That why it’s good to be aware of the best practices.