Product tour—Oracle Utilities Work and Asset Cloud Service with Oracle Field Service

One platform for asset management and field work

Legacy asset management systems were not designed for the challenges facing utilities today. Siloed systems managing asset inventory and field work don’t give water, gas, and electric utilities the flexibility and proactive capabilities required to meet today’s challenges.

The out-of-the-box integrations of Oracle Utilities Work and Asset Cloud Service (WACS) and Oracle Field Service provide a single comprehensive platform for managing both your assets and your field service workforce.

Work and Asset Management Cloud capabilities

Oracle Work and Asset Management Cloud is an industry-leading enterprise asset management solution that helps electric, water, and gas utilities maintain and mange utility-owned assets. This end-to-end solution delivers mission-critical benefits, enabling you to:

• Drive down maintenance costs by increasing proactive work levels
• Harness real-time asset condition monitoring to improve capital planning
• Ensure projects are prioritized and managed according to business value

Key features include:

• Support for all asset types
• Asset condition assessment
• Automated situational maintenance
• Maintenance history automation
• Single system asset data repository

Proactively identify at-risk assets

Prebuilt visualizations and analytics enable you to clearly view asset status to take preventative action, reducing downtime, operational costs, and risk from unsafe equipment.

Asset inspection is planned and approved

Easy-to-use maintenance job templates and work orders for common or frequently used repairs or inspections enable you to automate the planning of equipment maintenance, reducing asset failure and maintenance costs while optimizing equipment availability.

Here, an asset inspection is planned and approved to be executed based on the automated template.

Orders move seamlessly from Work and Asset Cloud to Oracle Field Service

Once approved, the work order is passed from Oracle WACS into Oracle Field Service for scheduling and dispatch. Oracle Field Service is an industry-leading, cloud-based field service management solution.

Key features include:

• Management, scheduling, routing, and optimization capabilities
• Field capacity and quota planning for resource utilization and booking
• Real-time traffic and street-level routing
• Technician mobility, enablement, and collaboration tools
• Contingent worker support for hybrid and third-party workforces
• Where’s My Technician tracking
• Digital Assistant support

The work is scheduled and dispatched, and the customer is notified

Oracle Field Service uses embedded, predictive AI to schedule a technician whose skill set and schedule best fit the task while also optimizing their route to the job.

Here, Field Service has scheduled and dispatched a technician. The Where’s My Technician feature provides customers with real-time visibility and timely updates via email or SMS throughout the scheduled field service activity.

The crew is dispatched and resources are reviewed

The field crew is dispatched to perform the inspection. The equipment and material required to complete the task are reviewed and finalized. All the equipment and asset management data is integrated into Work and Asset Cloud.

Optimal route to job

Field Service tracks field workers progress along their routes to improve safety, increase on-time arrivals, and reduce the distance driven.

Asset inspection

With preconfigured inspection forms, field technicians can complete the most relevant fields for the task at hand.

Complete work on mobile

Field Service includes an industry-leading hybrid mobile app with configurable workflows, complete offline availability, and powerful, configurable forms.

Final overview and customer notified

Dispatchers can see that the work has completed, and the customers are notified that the work has been finished.

The industry’s most complete work and asset management solution

In an industry facing increased cost, tighter budgets, and more extreme external factors, the value of a seamlessly integrated work management solution is greater than ever