Legacy asset management systems were not designed for the challenges facing utilities today. Siloed systems managing asset inventory and field work don’t give water, gas, and electric utilities the flexibility and proactive capabilities required to meet today’s challenges.
The out-of-the-box integrations of Oracle Utilities Work and Asset Cloud Service (WACS) and Oracle Field Service provide a single comprehensive platform for managing both your assets and your field service workforce.
Oracle Work and Asset Management Cloud is an industry-leading enterprise asset management solution that helps electric, water, and gas utilities maintain and mange utility-owned assets. This end-to-end solution delivers mission-critical benefits, enabling you to:
Key features include:
Prebuilt visualizations and analytics enable you to clearly view asset status to take preventative action, reducing downtime, operational costs, and risk from unsafe equipment.
Easy-to-use maintenance job templates and work orders for common or frequently used repairs or inspections enable you to automate the planning of equipment maintenance, reducing asset failure and maintenance costs while optimizing equipment availability.
Here, an asset inspection is planned and approved to be executed based on the automated template.
Once approved, the work order is passed from Oracle WACS into Oracle Field Service for scheduling and dispatch. Oracle Field Service is an industry-leading, cloud-based field service management solution.
Key features include:
Oracle Field Service uses embedded, predictive AI to schedule a technician whose skill set and schedule best fit the task while also optimizing their route to the job.
Here, Field Service has scheduled and dispatched a technician. The Where’s My Technician feature provides customers with real-time visibility and timely updates via email or SMS throughout the scheduled field service activity.
The field crew is dispatched to perform the inspection. The equipment and material required to complete the task are reviewed and finalized. All the equipment and asset management data is integrated into Work and Asset Cloud.
Field Service tracks field workers progress along their routes to improve safety, increase on-time arrivals, and reduce the distance driven.
With preconfigured inspection forms, field technicians can complete the most relevant fields for the task at hand.
Field Service includes an industry-leading hybrid mobile app with configurable workflows, complete offline availability, and powerful, configurable forms.
Dispatchers can see that the work has completed, and the customers are notified that the work has been finished.
In an industry facing increased cost, tighter budgets, and more extreme external factors, the value of a seamlessly integrated work management solution is greater than ever