Aucun résultat trouvé

Votre recherche n'a donné aucun résultat.

Oracle CRM - CX Cloud Suite

CRM (Customer Relationship Management)
Suite d'applications complète, intégrée et évolutive pour une expérience client innovante

 

 

Dans un monde de plus en plus exigeant, l'expérience client devient un atout concurrentiel

Vos clients s’attendent à une expérience uniforme avec votre marque, quel que soit le lieu de l'interaction : sur les réseaux sociaux, en ligne, en magasin, sur votre application mobile, sur votre site Web ou avec le centre d’appels. Si vous ne répondez pas à cette attente, les clients opteront facilement pour de meilleures offres, mettant ainsi votre entreprise en péril. Dans les marchés standardisés hyperconcurrentiels, l'expérience client est un atout décisif.

Oracle CX Cloud Suite aide les entreprises à utiliser l'expérience client pour se différencier, innover et améliorer leurs résultats commerciaux. C'est la solution d'expérience client la plus complète, la plus intégrée et la plus évolutive actuellement disponible sur le marché.

Oracle CX Cloud Suite élimine les silos pour fournir une expérience client uniforme dans tous les domaines : marketing, vente, commerce, service client, réseaux sociaux et CPQ (configure, price, quote). Quel que soit le type de déploiement choisi, modulaire pour traiter un besoin commercial spécifique ou complet pour offrir une solution globale, grâce à l'approche d'Oracle, votre entreprise peut :

  • offrir des expériences client cohérentes multicanales en utilisant des processus métier pré-intégrés qui recouvrent les silos ;
  • intégrer l'expérience client aux applications d'entreprise, en fournissant des connexions durant tout le parcours d'achat et en rendant les opérations plus efficaces ;
  • tirer parti des bonnes pratiques propres au secteur pour obtenir un avantage concurrentiel et des coûts d'exploitation réduits.

 

Customer Relationship Management (CRM) and Marketing

Marketing

Delivering the right message to the right person at the right time through a range of communication channels requires the ability to quickly collect data, gain insight, and parlay that insight into action. Modern marketing enables you to create personalized, meaningful experiences for customers, turning casual prospects into passionate advocates and achieving more revenue faster.

  • Aggregate marketing data and target the right customers to simplify and streamline the customer experience
  • Orchestrate individualized, relevant customer experiences across channels
  • Analyze marketing performance, attribute revenue, and gain better insight into the customer experiences you provide

 

Customer Relationship Management (CRM) and Sales

Sales

Today's mobile salesforce needs a CRM system that is easy to use and provides the relevant information they need to make sales faster. Sales management needs real-time insight into pipeline opportunities and sales numbers, and an efficient avenue for managing sales reps on the go. Oracle Sales Cloud delivers all that and more.

  • Deploy and use your CRM system easily
  • Drive sales results via complete mobility and multiple screens
  • Optimize sales performance with powerful analytics
  • Drive productivity via integrated communication, coaching and team selling
  • Drive demand across all channels with modern selling tools

 

Customer Relationship Management (CRM) and Commerce

Commerce

Shoppers demand personalized, omni-channel experiences across their journeys. To deliver this, merchants must have a flexible cloud platform that simplifies connections to other systems, streamlines site management, and offers the ultimate brand control. Oracle Commerce Cloud empowers merchants to become more agile and reduce their costs while delivering experiences that lead the commerce evolution.

  • Fast: get live quickly and move at the speed of business
  • Flexible: easily customize your brand experience without limits
  • Complete: simplify everything you need in one place
  • Reliable: innovate and grow with the proven leader

 

Customer Relationship Management (CRM) and Social

Social

Tap the power of social media to fuel improved customer experience with better insights, more targeted and effective content, better service, and real-time collaboration. Capture only the relevant conversations around your brand and use advanced analytics to make use of those insights quickly.

  • Gain faster, deeper, more accurate insights from social
  • Quickly deliver content to the right people at the right time
  • Drive stronger customer bonds by delivering proactive social customer service
  • Drive faster growth through social customer identification and targeting

 

Customer Relationship Management (CRM) and Service

Service

A modern, integrated customer service approach leverages a multichannel environment to provide better service at a reduced cost, monitors social media to identify and address potential service issues, and helps drive higher sales conversions.

  • Make it easy for customers to engage with your brand—and get the information they need
  • Make it easy to serve customers  more efficiently through self-service content, online chat, click-to-call, and virtual assistants
  • Easily adapt to the needs of your business by bringing flexibility to the customer service organization

 

Customer Relationship Management and Configure, Price, Quote (CPQ)

CPQ

Both enterprises and fast-growing midsize companies are looking for ways to streamline the entire opportunity-to-quote process as a critical component of their CRM program. By making the entire sales process more efficient—including product selection, configuration, pricing, quoting, ordering, and approval workflows—businesses are able to deliver better customer service and scale for growth.

  • Enable everyone from sales reps to channel partners to sell more with improved cross-sell and upsell capabilities
  • Automatically generate 100% accurate, customer-friendly quotes in minutes
  • Sell more profitably with price, discount, and margin control and by using automated approvals

Featured

  • CRM Connects Every Engagement With Your Brand - Brief

    Connect Every Engagement With Your Brand

    Find out how Oracle enables you to break through organizational barriers to create a comprehensive CRM program.

  • CRM Provides a Cross-Channel Customer Experience - Video

    Provide a Cross-Channel Customer Experience

    Explore the advantages of providing a consistent customer experience across channels.

    Watch the Video (2:24)
  • Trends in CX: Data-Driven Customer Strategy Article

    Trends in CX: Data-Driven Customer Strategy

    See why a modern CRM system needs a modern data platform and rapid operational integration.

    Read the Article

* Source: "Global Insights on Succeeding in the Customer Experience Era," Oracle, (2013) from market research survey of 1,300 global senior execs in North America, Europe, Asia Pacific and Latin America.


Commencer