Service Oracle Customer Experience (CX)

Compte-rendu de l’étude sur les dirigeants de Forbes Insights

Étude menée auprès de cadres par Forbes Insights

Découvrez ce que plus de 400 vice-présidents déclarent au sujet de la modernisation de leur service client. Apprenez quelles stratégies ils ont adoptés afin de rester en tête de peloton.

La psychologie du service client
La psychologie du service client

Des connaissances en psychologie peuvent-elles contribuer à améliorer le service client ?

Service Oracle Customer Experience (CX)

Un service client innovant

Révolutionnez votre centre de contacts : parez-le pour l’avenir.

Offrez des expériences de service client exceptionnelles

Parvenez-vous à suivre la cadence des attentes des clients et des canaux de communication en augmentation ? C’est possible grâce à Oracle Service Cloud. Découvrez comment.



 

Vos bonnes pratiques sont-elles innovantes

Pourquoi avez-vous besoin de bonnes pratiques innovantes ?

Gagnez en souplesse. Obtenez de meilleurs résultats, plus rapidement, en utilisant moins de ressources. Grâce à ces éléments essentiels, le Cloud, la technologie mobile, les réseaux sociaux, l’analytique, l’Internet des objets et le Big Data, vous pouvez préparer votre entreprise pour l’avenir.

En savoir plus sur les bonnes pratiques innovantes

GMO CLOUD Increases Customer Satisfaction with Oracle Service Cloud

By consolidating multi-brand FAQ content into Oracle Service Cloud, we raised self-resolution rate to 90% instead of 37% and reduced inbound calls by 20% on average. This enabled our agents to focus on providing service for customers who require telephone assistance and enhanced service quality.

— Hiroyuki Osawa, Senior Manager, Cloud Hosting Business Promotion Division, GMO CLOUD K.K.

Bank of Guam Increases Agent Productivity by 75% with Oracle

 

Barceló Hotels & Resorts Streamlines Customer Care Worldwide

 

City of San José Shifts 311 Services to Oracle Service Cloud

Our goal at the City of San José is to become America’s most innovative city by 2020. Oracle Service Cloud is a key component in helping us achieve our Smart City Vision. We are transforming service delivery, enhancing citizen services, and enabling data-driven decision-making.

— Rob Lloyd, CIO, City of San José

Natos Group Boosts Customer Service with Oracle Service Cloud

Oracle Service Cloud generated a request classification system and integrated emails, and chat services to the platform, all while expediting the case resolution process. It also provided complete customer information on a single screen—in contrast to the prior system where operators had to open several windows—and reduced service time by 40%.

— Leonardo Cardoso, Project Coordinator, Natos Group

Movida Reduces Customer Issue Inquiries by 25% with Service Cloud

 

Benetas Delivers Personalized Service to Customers with Oracle Service Cloud

By adopting Oracle Service Cloud and partnering with Ekulus to implement a new omni channel contact center solution for our aged care business, we expect to gain a single view of customer interactions and deliver more consistent and personalized customer experience.

— Nicola Reynolds, General Manager, Benetas

Copel Improves Customer Relationships with Field Service Cloud

 

Unilever Increases Field Knowledge and Service Quality

 

Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS

The SAP system we used in the newspapers’ subscription and after-sales departments was complicated and quite incomplete, making efficient customer service impossible. Oracle Service Cloud enabled operators to access information in real time, shortening the average customer service time.

— Fábio Eduardo Florêncio, IT manager, Ubaldino do Amaral Foundation

GMO CLOUD Increases Customer Satisfaction with Oracle Service Cloud
Bank of Guam Increases Agent Productivity by 75% with Oracle
Barceló Hotels & Resorts Streamlines Customer Care Worldwide
City of San José Shifts 311 Services to Oracle Service Cloud
Natos Group Boosts Customer Service with Oracle Service Cloud
Movida Reduces Customer Issue Inquiries by 25% with Service Cloud
Benetas Delivers Personalized Service to Customers with Oracle Service Cloud
Copel Improves Customer Relationships with Field Service Cloud
Unilever Increases Field Knowledge and Service Quality
Cruzeiro do Sul Newspaper Transforms its Customer Service with Oracle SaaS


Commencer

Nous sommes là pour vous aider

Contacter un conseiller commercial

  • Appeler Oracle
    +41 22 55 62624
    Des questions relatives aux tarifs ou aux licences ? Contacter l’équipe commerciale
  • Oracle dans le monde