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Conversational experience for human capital management (HCM)

A true assistant that proactively prompts users to act, communicates with other systems—such as finance and customer services—and answers frequently asked questions.

Conversational Human Capital Management

Conversational AI is changing the way we interact with others. Digital assistants and chatbots are valuable software programs that enable human resources (HR) teams to provide easy, consistent access to HR services, processes, and policies. They free up time and resources, allowing HR leaders to focus on critical, more complex challenges.

Organizations using Oracle Cloud HCM can easily leverage Oracle Digital Assistant to answer employee questions, assist in HR processes, and automate repetitive tasks. Available across popular text and voice channels including Oracle Voice, SMS, Slack, Microsoft Teams, and Amazon Echo, Oracle Digital Assistant reaches users where they are, eliminating the need to learn a new application.

Abu Dhabi Customs reaches new heights with Oracle Cloud

Watch how Abu Dhabi Customs is leveraging Oracle Cloud HCM and Oracle Digital Assistant to move towards an autonomous HR.

Chatbots close the gap between employees and HR

A vast majority of the workforce is working remotely as business conditions continue to change. As employees are sorting out changing policies and work structures, they need to access the right information, at the right time. Oracle Digital Assistant for HCM gives employees 24/7 access to their HR organizations on platforms they are already comfortable with. Using mobile or desktop devices, employees can easily interact with the chatbot in their own language, and ask questions through text or voice channels.

Improve talent management with a digital assistant

Embrace modern talent management with an AI-powered digital assistant, and deliver a career development experience that meets today’s employee expectations. Oracle Digital Assistant for HCM supports key talent management processes and reduces administrative strain by proactively sending reminders for employees to complete goals and provide performance feedback. Managers can speak to the digital assistant to quickly review employee files, provide timely feedback, and add important notes to ensure fair and impactful performance reviews.

Grow as your needs evolve

Get started quickly with more than 35 out-of-the-box transactions. Automate answers to frequently asked questions about compensation, absence management, and more. As your business evolves and policies change, you can easily build your own transactions to meet your specific requirements.

Built on the same Oracle Cloud Infrastructure as Oracle Cloud HCM, Oracle Digital Assistant for HCM is a secure and private AI-driven assistant. It is the one place where all employees can get consistent access to company news, policies, and other critical information.

Oracle Digital Assistant Named a Leader in Ovum Decision Matrix

The 2020-2021 Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution has named Oracle Digital Assistant a leader.

Explore out-of-the-box functionality

Key transactions

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Global Human Resources

  • View individual information including email, address, phone, and manager
  • Examine reporting hierarchies and structures
  • Get related information, such as employee benefits

Talent Management

  • Manage the recruiting process from sourcing to onboard
  • Provide immediate feedback to anyone and view the status of team performance evaluations, no matter where you are

Manager Actions

  • Initiate self-service transactions, such as promote, change manager, change location, change working hours, hire, manage direct reports, manage onboarding, manage salary, transfer, and terminate


  • View salary, pay slip, absences, and benefits information
  • Review tax withholding and year-end documents

Oracle HCM Blog