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Effective immediately, the initial point of contact for HyperRoll product support is through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the HyperRoll support hotline, email, or support portal.
You will no longer go through HyperRoll to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in January 2010. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a support invoice as of 26-Oct-2009.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in January, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal. Please note that Oracle will not be renewing contracts for the HyperRoll support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/.
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.