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Letter to Customers

Dear Oracle Customer,

On July 28, 2011, Oracle announced that it has agreed to acquire InQuira, a best-in-class provider of knowledge management solutions that support web self-service, agent-assisted service, and customer communities. The proposed transaction is subject customary closing conditions, and is expected to close in the fall of 2011. Until the transaction closes, each company will continue to operate independently and continue to conduct their respective business as usual.

Recognized as a leader in knowledge management, InQuira is highly regarded for its innovative solutions that improve the customer experience by enhancing productivity in support centers, guiding customers to more relevant content on-line and substantially reducing operating costs. Businesses are increasingly looking for a comprehensive integrated knowledge management suite, including integrated self-service support, online customer forums and agent-assisted Customer Relationship Management (CRM), to improve their customers' experience. In addition, businesses are looking for new technology to enhance knowledge center support processes.

The combination of Oracle and InQuira is expected to further extend Oracle's leadership in CRM with web self-service, customer communities and knowledge management capabilities. Together, Oracle and InQuira plan to provide customers with advanced search and a scalable knowledge management platform as a part of a comprehensive CRM solution. After the close, Oracle expects InQuira's solution to enhance Siebel CRM and Oracle Fusion CRM Service. By adding InQuira's capabilities to Oracle's products, Oracle expects to provide customers with a complete and integrated knowledge management solution that enables companies to improve and personalize their customers' experience.

InQuira's employees are expected to join Oracle after the transaction closes bringing significant domain experience in delivering the technology that enhances the customer experience.

We are dedicated to maintaining and improving the quality of innovation, support and service you have come to expect from Oracle by continuing to develop and offer solutions that are complete, integrated and standards based. As a leading provider of CRM solutions, we look forward to continuing to deliver the best and most comprehensive CRM suite.

To learn more about the proposed combination of Oracle and InQuira, please visit

We appreciate your continued support.


Anthony Lye
Senior Vice President CRM

Cautionary Statement Regarding Forward-Looking Statements
Oracle is currently reviewing the existing InQuira product roadmap and will be providing guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of InQuira's product roadmap are at the sole discretion of Oracle.

All product roadmap information, whether communicated by InQuira or by Oracle, does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision. It is intended for information purposes only, and may not be incorporated into any contract.

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