Effective October 1, 2011, the initial point of contact for InQuira product support is through the Oracle Customer Support systems and infrastructure and no longer through the InQuira support hotline, email, or support portal. Please discontinue using the InQuira support mechanisms effective immediately.
Beginning October 1, 2011, you will no longer go through InQuira to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in December. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a InQuira support invoice as of October 1, 2011.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in December, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to Oracle Premier Support and an Oracle License and Services Agreement to govern the next support term. Please note that Oracle will not be renewing contracts for the InQuira support programs and instead your support will be migrated to Premier Support. You may also be offered Oracle Advanced Customer Services.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/us/support/.
As the transition is complete, an Oracle Support Sales representative will contact you about your support renewal.