Oracle Hospitality solutions empower Grupo Diestra with a new technology platform suitable for a modern hotel group. Oracle’s solutions help us run our locations more effectively and efficiently, and enable us to consistently deliver a level of excellence that is expected from Grupo Diestra hotels.
Grupo Diestra is a fast growing enterprise with divisions in hospitality, construction, real estate, and manufacturing. The group has more than 60 years of experience in managing hotels and resorts—operating 16 facilities in some of Mexico’s most popular vacation destinations. Its hotels include Marriot and Samba properties, as well as the exclusive brand Emporio. In recent years, Grupo Diestra has invested in opening new locations and upgrading existing ones. With a reputation for setting trends in the Mexican hospitality industry, the group aims to stay at the forefront by offering easy booking options, responsive customer service, and constant innovation.
Once we got to know Oracle Hospitality solutions, we were impressed with their cost-benefit ratio and comprehensive capabilities. Implementing Oracle Hospitality was the right decision for Grupo Diestra since we’ve experienced an overall 30% increase in efficiency of our routine operations.
Grupo Diestra conducted a three-month proof of concept (POC) to evaluate the performance of Oracle Hospitality solutions at its 16 hotel locations. It conclusively demonstrated the applications could easily accommodate the group’s needs.
“We first deployed Oracle Hospitality OPERA Multiproperty Cross Reservation Cloud Service in one location and continued to deploy the solution in all 16 locations over the next two-and-a-half years. We had to transition 1,500 employees from an outdated operation to a modern, easily customized, always improving system,” Gonzalez said.