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The hotel business is all about guests. Each guest is an individual and wants to be treated as such. It is individualization and flexibility, enabled by state-of-the-art software, which drives innovation in the global hospitality business, no matter whether high-end or low-end. Working for many years with Oracle Hospitality Suite8, we have achieved a level of excellence that has made Schloss Elmau the trendsetting luxury resort in the world. There is no other solution in the market that matches, even approximately, Oracle Hospitality’s outstanding capabilities.
Schloss Elmau, built between 1914 and 1916 in the Bavarian Alps, was conceived by its owner, the German philosopher, theologian, and author Johannes Müller, as a cultural and spiritual retreat for his readers and for artists. The castle served as a hotel until 1942 and as a military hospital during and after World War II. In 1997, Müller’s grandson, Dietmar Mueller-Elmau, invested the proceeds of his successful entrepreneurship into reconverting Schloss Elmau into a cultural hideaway to promote culture across all arts, and in 2007 it became a member of the Leading Hotels of the World.
Today, Schloss Elmau consists of two hotels in one resort. The Castle features 115 rooms and suites as well as restaurants, lounges, spas, fashion shops, a bookstore, and a legendary concert hall. The Retreat, a separate building with 47 luxury and junior suites, two restaurants, and a spa, opened after two years of construction in 2015—in time to accommodate numerous heads of states, governments, and international institutions during the 41st G7 summit in June 2015.
The trend is going towards maximum individualization, thus as a hotelier I need a modular software package that enables me to treat each guest individually and provides me with all the information I need to have across all touch points. As a guest, I want to be able to select hotel services by order of interest through a channel of my choosing, add those components to my shopping cart, and be welcomed as if they’ve always known me, without being bothered with administrative formalities. Without a doubt, there is no software on the market that can rival Oracle Hospitality Suite8 in meeting the needs of an individual hotel. Built on world-class Oracle Database, Oracle operates the de facto industry standard for property management systems, both for individual hotels and for hotel chains.