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With Oracle Sales Cloud, we have created a healthy synergy between marketing and sales because all the data runs in the same cloud. It’s an integration that is vital to our daily business operations.
TNT is Brazil’s largest courier delivery services company, employing 7,000 people, running a fleet of 2,500 vehicles, and offering domestic and international ground and air freight. Through its operational division, TNT Mercúrio, the company reaches more than 5,000 municipalities in Brazil and, via TNT Express, it delivers packages to over 200 countries. TNT is the only delivery service to connect five Latin American countries by road (Argentina, Bolivia, Chile, Paraguay, and Uruguay).
We evaluated a number of solutions and found that Oracle Service Cloud and Oracle Sales Cloud offered the most comprehensive, easy-to-use solutions, including a wide range of sales and service modules, with single vendor accountability and minimal configuration required for future expansion.
TNT Brasil’s IT team had previous experience implementing cloud applications, making it possible to deploy the solution in a few weeks. The company went live with Oracle Sales Cloud in August 2015 and with its Oracle Service Cloud in September 2015, without any issues.
Oracle Gold Partner, BExpert, provided full service for TNT Brasil’s CX project, including system design, customization, user training, and ongoing support.