Cloud-based omnichannel retail solutions deliver unforgettable cross-channel customer experiences. You will reduce costs, improve efficiency, empower associates, and enhance customer service by streamlining operations.
Explore retail omnichannel and store software solutions.
Regardless of the channel, your customers expect the same brand experience with consistency in pricing, service, and quality. The operational complexities of providing a unified brand experience are irrelevant to the end consumer. You must deliver a unified brand retail experience across all channels to maintain customer loyalty.
Gain agility while delivering a personalized shopping experience by having inventory and customer information in the store associate's hands.
Capture, organize, and analyze customer actions and information to target and reach them in real-time.
Getting a single view of customers, inventory, and orders offers an operational advantage. Adapt operations to respond to changing consumer expectations.
Improve the performance of your store associates by training and empowering them to be brand ambassadors and deliver the exceptional experiences customers crave.
As you continue to evolve your retail omnichannel journey, you can provide customers with engaging, seamless experiences while refining operations across all touchpoints.
Place robust retail point-of-service functionality in the hands of your store associates. Mobile-enabled options deliver shopping experiences customers expect with inventory visibility, customer intelligence, and seamless transactions.
Maximize the productivity of your sales associates by putting the right tools in their hands. More than ever, your store associates play a vital role—many roles in some cases. Their performance can determine whether a customer develops a lifelong loyalty with you or whether they turn their back on the store for good.
The power of Oracle Retail Xstore Point of Service extends to the store manager, where it supports bank deposits, labor scheduling, timekeeping, and reporting. Managers can also empower associates with the use of store messaging, tasks, and sales goals. Ultimately, managers spend less time on administrative tasks, allowing them to focus on motivating your associates and assisting customers.
Leverage the power of advanced network technologies and integrate all field operations into a single, powerful, empowered retail organization. Xstore Point of Service allows you to select from a variety of databases, operating systems, and hardware platforms to support your business.
Gain the tools and the strategic insights you need to focus marketing investments on high-potential customer segments and better inform decision-making in the crucial areas of merchandising and operations.
Oracle Retail Customer Engagement is a suite of integrated cloud services designed to drive incremental revenue and profitability for your retail enterprise. The modules in the suite empower you to build customer loyalty, increase average spending, and drive repeat purchases.
Break down data silos in your organization. Leverage a set of powerful segmentation tools designed to help you explore data, glean strategic insights, and exploit areas of opportunity. Segment management provides predefined segment templates that tap into the wealth of customer data and help to quickly identify customer groups that drive profitability for your business.
Respond quickly to promotional opportunities with a gift card that has flexibility, scalability, and reliability. A secure back-office account management interface enables you to gain access to card and account details for balance inquiries, manual point adjustments, card merge/replacements, and other important functions. All of this can seamlessly integrate into your website to enable customer self-service for added convenience and stickiness for the site.
Turn insights into action to accelerate growth in revenue and profitability. Relevancy drives response and engagement with marketing and promotional communications. Harness valuable data to personalize interactions and increase response rates. The ability to place the right offer at the right time to the right audience elevates customer satisfaction and maximizes the return on marketing investment.
Identify, reward, and retain shoppers with a loyalty program focused on customer retention and acquisition. Whether your loyalty strategy is based on direct awards or special recognition driven by membership levels, the platform has the features to operate the program best suited to your specific requirements.
Build customer loyalty, increase average spending, and drive repeat purchases. Focus investments on high-potential customer segments and better inform decision-making in key aspects of merchandising and operations. The solution automatically validates promotions every time an item is added to a customer cart or at the end of a transaction.
Monitor and answer questions on the lifecycle of the order for a customer at any given time with a comprehensive set of functionalities. The solution can easily integrate across all points of service, including retail locations, the web, catalogs, contact centers, kiosks, and mobile devices.
Deliver convenient shopping experiences and enhanced services that delight customers, drive revenue growth, and strengthen customer loyalty. You can develop a consistent customer experience across all channels by providing back-order notifications, returns, exchanges, gift-giving options, and real-time service.
Focus on identifying, attracting, and retaining the most profitable and valuable customers by providing outstanding service. With the Oracle Retail Order Management System you can leverage customer information more effectively throughout the transaction and as part of marketing, merchandising, and customer service efforts. Easily access and adjust the order and quickly communicate the new order information to customers while keeping operations running efficiently.
Access real-time inventory information to complete transactions on demand through alternative fulfillment methods, such as shipping directly from another warehouse or store or scheduling a store pickup.
Perform omnichannel transactions within your current store environments without making significant modifications to your POS application. This is accomplished by providing store associates with a simple, intuitive user interface for omnichannel transactions. The user interface will alert the store to new orders as well as the status of orders to be managed. The store can view order detail information, perform status updates, print picking slips, and see messages.
Gain flexibility to drop-ship an order to a customer directly from the supplier, instead of from your current inventory. Once a drop-ship order is placed, the application automatically sends the order and customer information to the supplier for delivery. Drop-ship ordering gives you the opportunity to sell additional products without the cost and risks of maintaining the inventory.
Prioritize inventory to serve various channels with visibility into real-time availability directly from distribution centers and store systems. Order Broker lets orders be delivered to fulfilling locations immediately upon placement, and you receive status updates such as order rejections, cancellations, and shipment notifications. No time is lost fulfilling orders and servicing customers with this extended visibility.
Connect in real time to third-party solutions and technologies that update inventory such as RFID, fresh item management solutions, or electronic shelves. These prebuilt integrations and open connection points eliminate the need for nightly batch processing and delays in sharing of real-time inventory availability. With real-time access to store inventory data across the organization, business decisions are based on accurate, real-time information.
Drive efficiency and automation for your associates both on the shop floor as well as in the backroom. Provide a simple, predictable, and repeatable set of processes for managing discrete real-time perpetual inventory.
Provide a mobile workflow and access to the store associate to execute all inventory-related processes throughout the shop floor and backroom. Intuitive dashboards provide store management the tools to monitor and correct inventory events in real time.
Enrich your customers’ digital shopping experience with a unified ecommerce solution that leverages data from your CRM and back-office systems. Oracle B2C Commerce drives conversions and loyalty whenever and wherever your shoppers want to engage with your brand.
Easy-to-use drag-and-drop tools enable you to curate and personalize your shoppers’ omnichannel ecommerce experiences.
Use interactive dashboards and data visualizations—that take real-time insights from every customer engagement—for greater visibility into your shoppers’ wants and needs.
Connect every aspect of ecommerce to deliver personalized experiences that engage customers across all buying cycles at the right moment on the right channel.
Connect shopper and company data with a seamless dataflow between your contact center, marketplace, and in-store POS applications.
Oracle Retail Data Store is a low-cost, low-code environment that enables retailers to innovate, take control of their data, and extend the capabilities of their Oracle Retail cloud services.
Oracle Retail Data Store is highly scalable and configurable to support the constantly changing retail landscape. It consolidates data on sales, inventory, pricing, promotions, customers, orders, demand, fulfillment, items, suppliers, consumers, and channels to support a retailer’s unique business processes and journeys.
Payment processing from Oracle just got better. Oracle Retail Xstore Point of Service is now offered with our payment acceptance solution. Oracle Retail Payment Cloud Service provides a fixed rate and competitive pricing model that enables retailers to anticipate exactly how much they’ll pay for each transaction—regardless of the payment method. There are no additional service or convenience fees or monthly minimums.
The service runs on Oracle Cloud Infrastructure (OCI), so it has high security standards, end-to-end encryption, and compliance with the Payment Card Industry Data Security Standard (PCI DSS). When integrated with Oracle Retail Xstore Point of Service and Oracle MICROS hardware, the service provides retailers with a complete platform from payment acceptance through processing.
Let customers pay how they choose: debit or credit card, Apple Pay, Samsung Pay, or Google Pay.
No hidden service fees
Unlike with other merchants or payment processors, Oracle Retail Payment Cloud Service fees are fixed, with no hidden service or convenience fees.
We earn your business monthly by offering flexible terms and no annual contract.
One support team
With Xstore Point of Service and Oracle as your payment processor, you have a single support team 24/7/365.
Secure and reliable
Oracle Retail Payment Cloud Service is secure, routes transactions through end-to-end encryption, and is PCI DSS-compliant.
With artificial intelligence and machine learning at the core, Oracle’s platform for modern retail delivers a complete set of mission-critical solutions and cloud services that enable retailers to gain the insights and agility to attract and retain customers at every touchpoint.
Accelerate speed to value by streamlining your implementation using best practice process models, architectural diagrams, and a retail glossary derived from more than 5,000 retail customers across 96 countries.
Oracle offers speed to value with on-demand digital learning. You can build individual competencies that maximize usage of the Oracle Retail stores and commerce solutions. Available 24/7 with self-paced learning guides and detailed microlessons with step-by-step demonstrations.
Leverage Oracle’s methods, tools, and extensive experience across diverse retail sectors and geographies. Oracle Retail’s omnichannel capability review is designed to serve as a starting point for you to review and assess the state of your omnichannel operations and identify opportunities for optimization through an engagement with the Oracle Retail omnichannel team.
Create an omnichannel strategy that provides a seamless shopping experience across all channels.
Profitably and efficiently execute your core retail merchandising activities with a flexible and scalable foundation.
Align planning decisions to forecasting, inventory management, and receipt flow to drive profitable allocation, replenishment, and fulfillment.
Define your assortment, placement, pricing, promotions, and product lifecycles to grow profitability with retail planning.
Efficiently and effectively develop strategies to anticipate and influence your customers’ next moves and deliver the right offers.
Reach out to discuss the next steps with a retail solution expert.
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