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Oracle Retail Customer Engagement Cloud Services
Enable superior shopping experiences by presenting a single, 360-degree view of your customers in real time for all touchpoints across the enterprise.
- Data sheet: Oracle Retail Customer Engagement Cloud Services (PDF)
- Guidebook: Evolution of the Retail CMO
- Guidebook: Perry Ellis International Drives Brand Loyalty with a CRM Built for Retail
- Video: See Social Advocacy in Action (2:37)
- Blog: Raising the Customer Engagement Bar: The Right Offers at the Right Time
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The customer dashboard provides fast access to the extensive customer profile including, demographics, purchase activity, promotion response history, and segment membership.
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The promotion wizard enables retailers to define and deliver a wide variety of promotional concepts, tie redemption to single or multi-use coupons and target the offers exclusively to selected audiences, to maximize return on investment.
Drive Incremental Revenue and Profitability
- Fully integrated suite of modules for effective management of all aspects of direct commerce
- Flexible framework for capturing, organizing, and analyzing customer information and purchase behavior
- Highly configurable, user-friendly tool that allows business users to define, analyze, and target customers who share common characteristics
- Comprehensive application set for designing, executing, and analyzing a broad array of retail promotional offers and events
- Wide variety of configurable, points-based loyalty programs to engage customers
- Quick reference scorecards and in-depth analysis using a number of predefined reports to assess promotion effectiveness
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Oracle Retail Stores and Commerce Learning Subscription
Maximize your retail stores and commerce solution investment with our 24/7 modern learning experience. Engage with digital training to enhance your knowledge, understanding, and day-to-day activities on Oracle Retail Stores and Commerce solutions.