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Oracle Retail Customer Engagement Cloud Services
Enable superior shopping experiences by presenting a single, 360-degree view of your customers in real time for all touchpoints across the enterprise.
- Data sheet: Oracle Retail Customer Engagement Cloud Services (PDF)
- Guidebook: Evolution of the Retail CMO
- Guidebook: Perry Ellis International Drives Brand Loyalty with a CRM Built for Retail
- Video: See Social Advocacy in Action (2:37)
- Blog: Raising the Customer Engagement Bar: The Right Offers at the Right Time
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The customer dashboard provides fast access to the extensive customer profile including, demographics, purchase activity, promotion response history, and segment membership.
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The back office administrative console enables customer service representatives to perform account level inquiries, audits, and adjustments across all supported account types including, gift card, loyalty, and awards.
Drive Incremental Revenue and Profitability
- Fully integrated suite of modules for effective management of all aspects of direct commerce
- Flexible framework for capturing, organizing, and analyzing customer information and purchase behavior
- Highly configurable, user-friendly tool that allows business users to define, analyze, and target customers who share common characteristics
- Comprehensive application set for designing, executing, and analyzing a broad array of retail promotional offers and events
- Wide variety of configurable, points-based loyalty programs to engage customers
- Quick reference scorecards and in-depth analysis using a number of predefined reports to assess promotion effectiveness
Related Resources
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Oracle Retail Campaign and Deal Management Cloud Service (PDF)
Leverage customer data to turn insights into actions that accelerate growth in revenue and profitability. Harness this valuable data to personalize communications and increase response rates.
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Oracle Retail Gift Cards Cloud Service (PDF)
Unleash creativity with a flexible, scalable, and reliable gift-card solution. Whether you need traditional gift cards, electronic merchandise credits, or promotions as part of an engaging promotional strategy, this platform will support your business.
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Oracle Retail Customer Management and Segmentation Foundation Cloud Service (PDF)
Consolidate, cleanse, and organize siloed customer data, from contact information to purchase history across all channels. Mine the data, build strategic insight, and identify and exploit areas of opportunity.
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Oracle Retail Loyalty and Awards Cloud Service (PDF)
Configure loyalty and stored-value program management capabilities to identify, reward, and retain loyal customers. Increase customers' lifetime value to help accelerate revenue growth.
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Oracle Retail Stores and Commerce Learning Subscription
Maximize your retail stores and commerce solution investment with our 24/7 modern learning experience. Engage with digital training to enhance your knowledge, understanding, and day-to-day activities on Oracle Retail Stores and Commerce solutions.