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Digital Customer Service Delivers Answers and Engagement

Provide the best customer experience through all digital channels by offering customers infinite choices to engage with you. Engaging with customers through an array of digital channels—websites, email, text messaging, online chat, and social media—allows you to build better digital relationships with your customers and reduce response times for questions. Promote customer loyalty and improve business outcomes by giving modern digital customers what they want.

Transform Your Business

Connect with Customers

Engage with Customers Their Way

Engage with Customers Their Way

With true omnichannel customer service, you can engage with customers any time, anywhere. Using an array of channels such as cobrowse and video chat, customers can resolve questions with an agent at any time or find the right answers in natural conversations with a virtual assistant.

Empower Customers with Self-Service

Empower Customers with Self-Service

Customers can easily find answers to questions on their terms using pixel-perfect, branded service pages that look and feel like your existing website. They can also leverage the power of customer knowledge with peer-to-peer service in the community.

Deliver Mobile Service, the Easy Way

Deliver Mobile Service, the Easy Way

Streamline the delivery of customer service to mobile devices without writing new apps.

Embed Knowledge that Learns and Adapts

Embed Knowledge that Learns and Adapts

Present intelligent knowledge that automatically learns and adapts from every customer interaction.

Leverage Smart Engagement

Leverage Smart Engagement

Anticipate possible solutions by presenting answers to questions before the customer asks. Increase self-service to quickly guide customers to answers and resolutions.

Decrease Response Time with Timely, Personalized Responses

Decrease Response Time with Timely, Personalized Responses

Provide timely resolution with personalized responses that leverage centralized knowledge, routing, workflow, and omnichannel communications. Listen, monitor, and act on customer feedback through all channels.

Key Capabilities

Oracle Service Cloud

Digital Service

Oracle Service Cloud: Digital Customer Service

Transform your online web service into a highly interactive customer experience by delivering a branded, highly interactive online experience in a matter of days.

Internet of Things

Oracle Service Cloud Leverages Smart Devices

Smart, connected devices can deliver data insights. Ensure that your brand can engage smart devices throughout the customer journey.

Digital Response

Oracle Service Cloud: Email Management

Be proactive when handling high volumes of email. Automate responses from the knowledgebase. Escalate highly emotional content using smart sense.

Chat

Oracle Service Cloud: Chat

Enhance customer experience by engaging with customers before they get frustrated. Assist those having problems solving service issues on their own.

Cobrowse

Oracle Service Cloud: Cobrowse

Collaborate and help customers that need live assistance by seeing what they see on their mobile device or screen.

Intelligent Knowledge

Oracle Service Cloud: Knowledge

Deliver consistent knowledge across all channels. Leverage knowledge everywhere in the context of all interactions with customers.

Learn how to deliver next-generation service.

Customer Success

Digital Service Hall of Fame

Elgin Sweeper logo

Elgin Sweeper Company Stays Competitive with Oracle CX

 

Elgin Sweeper

See how Elgin Sweeper Company uses the Internet of Things to stay competitive and deliver better service.

Western Digital logo

Western Digital Delivers Service on the Customer’s Terms

 

Western Digital

See how customer service is a differentiator for Western Digital and how the company delivers service the way customers want it.

City of Fort Wayne logo

City of Fort Wayne Supports Its Community with Oracle Service Cloud

 

City of Fort Wayne

The City of Fort Wayne has been able to bring the voice of the community into essential city departments with Oracle Service Cloud.

Special T by Nestle logo

Nestle Launches New Brand Special.T with Help from Great CX

 

Special T by Nestle

Watch how Nestle launched its new Special.T brand by delivering premium customer experiences through all channels with Oracle Service Cloud.