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For personal information sourced in the EU/EEA, Oracle America, Inc.’s EU representative is Oracle EMEA Limited, having its registered address at East Point Business Park, Fairview, Dublin 3, Ireland.
For personal information sourced in the UK, Oracle America, Inc.’s UK representative is Oracle Corporation UK Ltd, having its registered address at Oracle Parkway, Thames Valley Park (TVP), Reading, Berkshire, RG6 1RA, UK.
Oracle’s Internet Performance Tools are designed to improve the way you experience the Internet by monitoring the performance of your internet connected devices and services you use to access the Internet. Any time you use or interact with the Internet Performance Tools as described below in Section 4, information is automatically generated and collected by Oracle. Personal information is information collected online by the Internet Performance Tools and may indirectly identify you, which includes:
Oracle does not collect direct identifiers (such as first and last name, address, or email address) through the use of the Internet Performance Tools and will not associate—and does not allow our third party partners to associate—the indirect identifiers listed above with direct identifiers.
Oracle uses the information collected by the Internet Performance Tools for the following purposes, which are described in further detail below:
a) to enable the Recursive DNS service for users who choose to use that service;
b) to enable the Dyn Updater Client to update IP address for Remote Access services;
c) to collect data on site performance via RUM beacons;
d) to analyze, develop, improve, and optimize the use, function and performance of Oracle products and services;
e) to manage and assess the security of our sites, networks and systems and to allow our third party partners to manage and assess the security of sites, networks, and systems; and
f) to comply with applicable laws and regulations and to operate our business.
a) to enable the Recursive DNS service for users who choose to use the service
We collect information to enable the Recursive DNS service for users who want an alternative to existing DNS recursive resolvers. For example, if you have noticed that your internet performance has been lagging on your internet connected device, you may enable the Dyn Recursive DNS service on your device by pointing to Dyn recursive resolvers to try to improve internet performance.
b) to enable the Dyn Updater Client to update IP address for Remote Access services;
Oracle’s Remote Access service allows you to choose a unique hostname (e.g., MyHome.dyndns.org) and link it to any IP-compatible device (such as a router, webcam, security camera, DVR, thermostat, computer, or file storage) to create your own unique Remote Access subdomain. The Dyn Updater Client works in conjunction with Remote Access services to keep your dynamic IP address up to date. The Updater Client allows Oracle to recognize that your dynamic IP address has changed and automatically update your IP address for your Remote Access subdomain to enable continued, uninterrupted remote access to your device.
c) to collect data on Internet Performance via RUM beacons;
Oracle’s RUM Beacons are a technology that executes a series of small file requests when users connect and interact with the Internet. This technology may be deployed in one of a number of ways. Oracle might deploy the RUM Beacon as a “web beacon” (or “single-pixel” or “clear” GIFs) embedded in our website that is invisible to users. For example, when you visit an Oracle site that deploys RUM Beacons, your browser will send requests for test files to different locations on the Internet to determine Internet Performance to various datacenters across the globe, allowing Oracle to determine the best data center to serve content from for your Internet Service Provider. Oracle deploys its RUM Beacons as part of your use of Oracle’s Updater Client, as described above. When you download the Updater Client, it will send requests for test files to different locations on the internet to provide Oracle with Internet Performance information.
d) to analyze, develop, improve, and optimize the use, function and performance of Oracle products and services
We process the information collected from the Internet Performance Tools for internal research for technological development and demonstration and to improve, upgrade, or enhance Oracle products and services. We also use the information for statistical analyses related to the performance and operation of the Internet Performance Tools.
e) to assess and manage the security of Oracle sites, networks and systems and to allow our third party partners to assess and manage the security of sites, networks, and systems
We process personal information for managing security and operations to help keep our networks and systems as well as our products and services secure, or to investigate and prevent cyber-attacks or potential fraud. We may share the data with our third party partners to allow our partners to assess and manage the security of sites, networks, and systems, or to investigate and prevent cyber-attacks or potential fraud. Please see section 7 for our sharing practices with our partners.
f) to comply with applicable laws and regulations and to operate our business
In some cases, we may process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the operation of our business. For example, to conduct audits and investigations, for finance and accounting, archiving and insurance purposes.
For personal information collected about you in the EU/EEA, our basis for processing is the following:
Oracle maintains personal information collected by the Internet Performance Tools for up to 12 months as of the moment it was first collected by the Internet Performance Tools. We may retain de-identified data (such as a hashed IP address incapable of being re-identified) for longer than 12 months.
Sharing within Oracle
As a global organization, information about you can be shared globally throughout Oracle’s worldwide organization for a business purpose. A list of Oracle entities is available here. Please select a region and country to view the registered address and contact details of the Oracle entity or entities located in each country. Oracle employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Sharing with third parties
We may share personal information with the following third parties for a commercial purpose:
We may share personal information with the following third parties for a business purpose:
Oracle does not collect direct identifiers (such as first and last name, address, or email address) through the use of the Internet Performance Tools and will not associate—and does not allow our third party partners to associate—the indirect identifiers collected by the Internet Performance Tools with direct identifiers. Thus, requests to access, amend, correct, or delete data collected via the Internet Performance Tools would create a burden or expense disproportionate to the risks to your privacy.
Under the California Consumer Privacy Act (CCPA), as amended, California residents may request that we:
Oracle will not discriminate against you if you exercise these rights under the CCPA.
We will respond to your request consistent with applicable law.
If you are a California resident, you may obtain information about exercising your rights, as described above, by contacting us at 1-800-633-0748.
Oracle does not knowingly collect any personal information from, and does not tailor any services to, children under the age of 16.
Oracle is a global corporation with operations in over 80 countries and personal information is processed globally as necessary in accordance with this policy. If personal information is transferred to an Oracle recipient in a country that does not provide an adequate level of protection for personal information under applicable data protection law in the country where such information was collected, Oracle will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to EU Model Clauses, Oracle’s BCR-P, or other adequate transfer mechanism as required under relevant data protection laws.
Oracle has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
Written inquiries to the Global Data Protection Officer may be addressed to:
Global Data Protection Officer
233 South Wacker Drive
Chicago, IL 60606
If you would like to contact Oracle’s external EU/EEA DPO, please fill out our inquiry form and select “Contact Oracle’s external EU DPO” in the dropdown menu.
Oracle's corporate headquarters are located at:
2300 Oracle Way
Austin, TX 78741