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Personalize customer experiences faster with a centralized content management tool connected to your CX applications. Create content more efficiently and engage your audiences in new channels beyond your site, page or email.
See how Oracle CX Content can help you.
Increase your speed and efficiency by assembling the right content and building highly personalized customer experiences with smart content and recommendations.
Create more relevant content faster and leverage the context of your content identified during the content creation process.
Improve discoverability and eliminate content tagging errors. AI helps you understand and classify your content with image recognition and natural language processing (NLP).
Make it easier to find your content, including video, with relevant keywords and visual search.
Feed audience and profile data from other applications into the CX Content recommendations engine to personalize customer experiences.
Enhance your content strategy with video. Oracle CX Content makes it easy to create and manage videos that get customers’ attention and keep them engaged.
Find the videos you need faster and easier. Smart video tagging makes it easier to discover and reuse videos. Tagging both the general video content as well as subjects within the video allow you to search for aspects within the video content itself.
Collaborate with your team to create meaningful and effective videos. Add comments and flags, and trim, crop, or edit video within the tool. Streamlined workflows help you efficiently review or approve assets.
Stream and deliver videos efficiently to multiple channels or campaigns.
Analyze video playback to optimize and improve your video content. See who’s watching your videos, how they’re accessing them, and from where they’re consuming your content.
Prepare content that’s available exactly when and where customers engage within your brand. An API-first platform allows you to place content any place it needs to go while keeping marketers and developers happy.
Improve your management and deployment workflows by using your favorite front-end technologies while creating and reusing your best content easily.
Launch sites and pages quickly with in-context, drag-and-drop tools designed for marketers.
Deliver more consistent customer experiences by extending your content creation, management, and activation across marketing, commerce, sales, and service.
Work more efficiently within and across teams using popular creative and productivity tools connected to Oracle’s centralized content hub.
Improve the accuracy and speed of content approval and launch. In-context annotation and comments allow you to move offline approval processes online and improve efficiency.
Accelerate speed to market and streamline content creation through flagging and approval and publishing workflows.
Collaborate with teams and agencies across mobile, web, or desktops to keep projects moving forward no matter how your teams prefer to work.
Create and add content from popular applications while managing and delivering your content at scale. Integration options allow you to augment your CX content features with smart authoring and digital asset management (DAM) powered by AI and machine learning.
Gain easy access to all of your content in one central place using prebuilt integrations and connector frameworks to existing repositories such as Dropbox.
Do your creative work in the application you’re familiar with, such as Adobe Creative Cloud or Microsoft Office 365, while managing your content in a centralized hub.
Extend your existing Oracle CX application’s content features with full digital asset management and AI-driven smart-authoring capabilities.
Access the latest updates automatically and ensure fast content delivery using Oracle’s Generation 2 Cloud.
Spend more time creating outstanding content and less time searching for what you need. Oracle’s Universal Asset Hub gives you a centralized solution to create, manage, and distribute any content or asset type.
Access and organize any type of structured or unstructured content from any source with Oracle’s mobile and desktop integration.
Have the flexibility to consume content from any application using complete and open APIs to connect your systems.
Stream engaging videos that maintain the consistent look and feel of your brand.
To stay a step ahead in the battle against drug addiction and mental illness, Turning Point, the United Kingdom’s leading treatment and counseling agency, uses Oracle CX Service and Oracle CX Content to provide help via online and mobile channels to UK residents in need.
Centralize the creation, approval, management, and distribution of content. Digital asset management helps you maintain brand consistency and govern content quality.
Quickly develop internal or external sites with prebuilt or customized templates that leverage your existing content.
Transform your business and build the best experiences for your customers. Oracle CX Content is a headless platform that helps you bring offline processes online, collaborate across teams in real time, connect technologies, and extend content into new digital channels.
Enrich product descriptions and add digital assets to add interest and increase engagement across your commerce channels.
Seamless sales enablement is essential in providing the information, content, and tools to help facilitate the selling of products more effectively. Sales teams thrive when they can access the right content at the right time to engage their prospects with relevant items. Empower sales teams to sell any product more efficiently and quickly by giving them a digital space to keep all the relevant sales information, content, and tools.Read the complete post
Learn how to use, deploy, and manage the tools that power Oracle CX Content. The Oracle Help Center offers an array of documentation to help you get started and move forward.
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Access training or earn a certification. Oracle University helps you develop the skills to implement, configure, manage, and use your CX applications. Get training delivered in your choice of formats. See which training and certifications are available to you.
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