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NetSuite Cloud Services Descriptions

NetSuite Cloud Services – Service Descriptions

 

NetSuite Cloud Services – Service Descriptions

This section includes service descriptions for the NetSuite, OpenAir, Bronto, NetSuite CPQ Services, including Professional Services, Training and ACS, which are incorporated into your agreement via the Subscription Services Agreement or your order with Oracle.


NetSuite GBU Cloud Services - Service Descriptions

Service descriptions for some of the NetSuite GBU’s Cloud Services (if specifically referenced in Customer’s Estimate/Order Form).

NetSuite GBU Cloud Services - Service Descriptions (PDF)




Advanced Customer Support ('ACS') Service Descriptions

Service descriptions for the NetSuite Advanced Customer Support services for customers and partners. Effective June 8th, 2020, all new orders which include Advanced Customer Support or Advanced Partner Support will reference the following:

Oracle NetSuite ACS Service Descriptions – English (PDF)
Oracle NetSuite ACS Service Descriptions - Chinese (PDF)
Oracle NetSuite ACS Service Descriptions – Dutch (PDF)
Oracle NetSuite ACS Service Descriptions – French (France) (PDF)
Oracle NetSuite ACS Service Descriptions – German (PDF)
Oracle NetSuite ACS Service Descriptions - Japanese (PDF)
Oracle NetSuite ACS Service Descriptions – Portuguese (Brazil) (PDF)
Oracle NetSuite ACS Service Descriptions – Spanish (Mexico) (PDF)
Oracle NetSuite ACS Service Descriptions – Spanish (Spain) (PDF)

Older Versions

Advance Customer Support and Advance Partner Support services ordered on or after March 11th, 2019 and before June 8th, 2020 will reference the following: March 2020 ACS Service Descriptions (PDF)

Advance Customer Support services ordered after January 16th, 2018 and before March 11th, 2019 will reference the following: October 2018 ACS Service Descriptions (PDF)

SuiteOptimize or Customer Success Services ordered on or after January 16, 2018 will reference the following: January 2018 SuiteOptimize and CSS Service Descriptions (PDF)

SuiteOptimize or Customer Success Services ordered prior to January 16th, 2018 will reference the following: December 2017 SuiteOptimize and CSS Service Descriptions (PDF)

Commerce Services Ordered Prior to August 9, 2017, will reference the following: Commerce Success SOW (PDF)



Training Service Descriptions

Service descriptions for the NetSuite Learning Cloud Support and Training Event services for customers and partners.

Learning Cloud & Learning Provider Service Descriptions (PDF)



Oracle NetSuite Service Descriptions

Service descriptions for the NetSuite-branded Oracle Cloud Services available from the NetSuite business unit.



Suite Pro Bono Service Descriptions

Service descriptions for the services included in the Suite Pro Bono Statement of Work.

Suite Pro Bono Service Descriptions (PDF)



NetSuite CPQ Service Descriptions

Service descriptions for the Oracle NetSuite CPQ (formerly, Verenia) Cloud Services.

NetSuite CPQ Service Descriptions (PDF)



NetSuite Adi Insights Service Descriptions

Service descriptions for the Adi Insights legacy Cloud Services and Professional Services.

NetSuite Adi Insights Service Descriptions (PDF)

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