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Get the Truth: Oracle v. Rimini Street

Risk and cyberthreats are a business reality. Protecting your data, business reputation, and customers is a must. Don’t be fooled by third-party support providers like Rimini Street. Your business deserves an innovative, long-term IT roadmap, with critical software security patches. Get the protection you need with Oracle’s trusted, secure, and comprehensive support.

Never Compromise

Choose Your Partners Wisely

Data breaches, hacks, viruses, and cyberthreats are a business reality. Companies of every size, across all industries and geography, must make protecting their most valuable assets—their customers, data, IT investments, and reputation—their first priority.

Don’t Risk It

The risk of not protecting your software investment is simply too great. Innovative companies must look across their entire business landscape, assess potential vulnerabilities, and ensure that their technology stack is optimized and protected. We encourage customers to learn more about the fundamentals of protecting their businesses with a trusted partner who both understands the importance of security and delivers ongoing and unparalleled product innovation.

By working hand-in-hand with a trusted partner like Oracle, your business benefits from the proactive maintenance and time-tested processes your business deserves and that your customers and stakeholders demand.

We understand that businesses today face tough challenges. We also recognize that customers have alternatives when it comes to their support options. While some options like self-maintenance and third-party support may sound viable on the surface or in the short term, ultimately they may be a potential liability, putting your business and customers at risk. These alternatives simply are not powerful enough, nor do they go deep enough, to protect your investments.

Who is Rimini Street?

Rimini Street is a support services provider for Oracle, Microsoft, SAP, and other enterprise applications. Rimini Street is unable to provide important security patches to its customers, leaving their Oracle software vulnerable to a variety of potential security threats. Rimini Street was started by TomorrowNow former President Seth Ravin in 2005. Rimini Street was built on a similar model to that company. TomorrowNow was eventually acquired by SAP, which shut down that unit in 2008 before a trial that ended with a $359 million judgment for infringing Oracle’s copyrights. Oracle filed suit against Rimini Street in 2010 for copyright infringement. A long legal battle resulted in the US District Court in Nevada ruling that Rimini Street had infringed 93 of Oracle’s copyrights and issuing a permanent injunction against Rimini Street. Read the full story.

Assessment Matters

We urge customers to dig deeper when assessing the role of support and their support options. Do your due diligence, ask the tough questions, and demand answers up front to make sure your support partner has you covered. We are confident that Oracle Support can provide the trusted, secure, and comprehensive coverage you and your business deserve—for the life of your products and your business.

Oracle v. Rimini Street At-a-Glance

Oracle logo

Rimini Street

Trusted

Oracle Is a Proven, Trusted Partner
  • Oracle stands behind 40 years of providing uncompromising support services for more than 430,000 customers worldwide, to help ensure your reputation and business interests are protected.
  • Oracle has the people, processes, and technology to help safeguard your vital business interests.
  • Oracle offers efficient, risk-resistant, rigorously tested, and innovative upgrades to help ensure that your technology investments are more effective.
Can You Really Trust Rimini Street?
  • A court found that Rimini Street built its business on infringement and misuse of Oracle software and that Rimini’s litigation positions were based on a clear misreading of Oracle’s software licensing agreements.
  • After denying for years that Rimini cross-used software, Rimini Street’s CEO admitted that Rimini Street used software from one customer to support other customers “all the time.”
  • Rimini Street can’t be trusted to ensure your technology investment is fully protected.

Secure

Oracle Has Fully Featured Security
  • Oracle provides security features at the source with patches at every layer of the software stack.
  • Oracle owns the source code and has the tools and ability to develop security updates.
  • Oracle has regression testing across the full stack to provide security at every level.
Rimini Street Lacks Real Security
  • Rimini Street relies primarily on firewalls, leaving customers vulnerable.
  • Rimini Street can’t develop key software security patches because it does not have the relevant source code.
  • Rimini Street leaves you open to attack with its insufficient firewall-only method.

Comprehensive Coverage

Oracle Has Comprehensive Coverage
  • Oracle delivers complete, dependable, and fully integrated and tested products for your business now and for what’s next, on premises and in Oracle Cloud.
  • Oracle delivers consistent, ongoing, and unparalleled innovation.
  • Oracle provides broad protection with a single point of accountability and consistent service worldwide.
Rimini Street Is Incomplete
  • Rimini Street leaves customers behind because it lacks the ability to offer access to the latest Oracle innovations, enhancements, and software versions.
  • Rimini Street customers can’t take advantage of new technology to drive business innovation and growth.
  • Rimini Street can’t offer the latest updates to protect your investment.

Trusted Support in the Spotlight

Get the Facts

Oracle Support: Get the Facts (PDF)

Why Cybersecurity Matters and Why You Should Never Compromise (7:50)

Do Your Due Diligence

Do Your Due Diligence and Demand Answers (PDF)

Oracle v. Rimini Street Latest News

Court of Appeals Rules for Oracle Affirming Injunction against Rimini Street

August 19, 2019—The Ninth Circuit Court of Appeals has rejected Rimini Street’s latest attempt to avoid the District Court’s injunction barring Rimini Street from engaging in conduct that infringes Oracle's intellectual property rights.

Story 1

Court Orders Rimini Street to Comply with Permanent Injunction Prohibiting Further Infringement

November 7, 2018—On Monday, a federal appeals court rejected Rimini Street’s motion to stay and effectively delay a permanent injunction issued by the Federal District Court in Nevada. That injunction prohibits Rimini Street from engaging in specific unlawful practices in connection with its core business practices as found in Oracle’s 2015 copyright infringement trial against Rimini Street and its founder, Seth Ravin.

Story 1

Federal Court Rules that Oracle Is Entitled to a Permanent Injunction Against Rimini Street and Awards Attorneys’ Fees in Copyright Suit

August 14, 2018—Today, for the second time, a Federal Court in Nevada granted Oracle’s motion for a permanent injunction against Rimini Street for years of infringement of Oracle’s copyrights. In an opinion notable for its strong language condemning Rimini Street’s actions, the Court made clear that since its inception, Rimini’s business “was built entirely on its infringement of Oracle’s copyrighted software.” The Court also highlighted Rimini's “conscious disregard” for Oracle’s copyrights and Rimini's “significant litigation misconduct” in granting Oracle's motion for its attorneys’ fees to be paid.

Story 2

Oracle Will Seek Affirmation of Cost Award in the United States Supreme Court

September 27, 2018—Today’s United States Supreme Court grant of certiorari in the Rimini Street case is limited to a narrow issue regarding an award of more than $12 million in litigation costs that Rimini Street was ordered to pay to Oracle. This award came after a jury found that Rimini Street infringed 93 Oracle copyrights, and this costs appeal has zero impact on the resolved issue that Rimini Street infringed 93 copyrights and the jury award of compensatory damages.

Self-Repairing
Get the Facts

Oracle v. Rimini Street History

Since January 2010, Oracle and Rimini Street have been in an ongoing legal battle around copyright infringement. During the legal proceedings, an investigation of Rimini Street business practices revealed the company downloaded software and/or updates from Oracle’s website on behalf of several of its customers. Read the full story to get the complete facts about the lawsuit and what you need to know as a customer. Visit the In the News section for ongoing developments.

To Oracle, facts matter. Security matters. And protecting your business matters.

Rimini Street

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Security Updates

Seth Ravin, Rimini Street CEO

Q. And, in fact, you actually told customers that [security updates] weren’t necessary, and they—you told them they weren’t necessary, right?

A. Yes, because it’s an outdated model relative to what we call holistic security today.

Q. Yeah. All right. Holistic security means don’t put security in the software, just put it in the firewall at your place of business, right?

A. It’s actually the most innovative version available today for security people, yes.

Source: Tr. 446:5-14

Edward Screven, Chief Corporate Architect, Oracle

Q. [Mr. Ravin] said it was called holistic security....Do you have any reaction to that?

A. I do. That’s totally ridiculous. It’s completely and totally ridiculous.

Q. Why?

A. Because you must patch software vulnerabilities in order to avoid being vulnerable. If all you do is you set up firewalls around systems, you are making a grave, grave mistake...I think that if you do not provide security fixes, security patches of software, you cannot possibly claim to be providing support.

Source: Tr. 1556:13-1560:3

Read more Oracle v. Rimini Street trial testimony (PDF)

Lawsuit Resources