Oracle Premier Support for Software—Benefits

Comprehensive Software Support
Comprehensive Software Support

Benefits of Oracle Premier Support for Software



  • Data and application availability to maintain critical business functions

    • Problem prevention through support alerts, on-demand health checks, and patch/configuration recommendations
    • Rapid resolution through 24/7 access to the Oracle knowledgebase, technical support, priority service request handling, and remote diagnostics
    • Software patches and supportability enhancements
  • Optimal performance to achieve maximum productivity

    • Proven best practices from Oracle and the global My Oracle Support Community
    • Ongoing access to the latest software performance improvements and product support news
    • Configuration optimization through integration between My Oracle Support and Oracle Enterprise Manager
  • Greater security to protect your vital business interests

    • Early awareness of potential issues and vulnerabilities through Oracle Security Alerts
    • Effective maintenance through security updates delivered via regularly scheduled Oracle Critical Patch Updates
    • Oracle Software Security Assurance encompasses every phase of the product life cycle
  • Operational efficiency to reduce costs and increase organizational effectiveness

    • Reduced interruptions and problem resolution times
    • More effective use of internal resources by leveraging Oracle's software development and support competencies
    • Product enhancements enabling extended business efficiencies
  • Ongoing competitiveness to achieve long-term business success

    • New software releases, fueled by Oracle R&D investment, to help you keep up with changing requirements
    • Faster implementation of product innovation with less risk using Oracle Upgrade Advisors
    • The ability to upgrade on your schedule with Oracle Lifetime Support