What are analysts saying about Oracle’s customer information system and billing solutions for utilities?
IDC MarketScape names Oracle a Leader in worldwide customer information system and billing solutions for utilities
IDC positioned Oracle as a Leader in its “IDC MarketScape: Worldwide Customer Information System & Billing Solutions for Utilities 2024 Vendor Assessment.”
This IDC MarketScape provides energy and water utilities globally with insight into the current capabilities and future strategies of customer information system and billing (CIS&B) software vendors, guiding them in their projects or as they plan for end-to-end CIS&B solution implementations. Utilities should use it to support their CIS&B solution evaluation processes to
- Get an independent assessment of current CIS&B solution capabilities for energy and water retailers’ and utilities’ specific business needs
- Integrate the list of companies from which they might request proposals
- Leverage criteria in their own individual software evaluation processes
About IDC MarketScape: This IDC MarketScape evaluates providers of CIS&B software to utilities worldwide. It analyzes vendors’ capabilities, strategies, and comparative success in the marketplace. It looks at how their products and services will evolve, providing metrics and context to utilities evaluating potential technology partners in this solution area. It aims to help utilities as well as energy and water retailers decide on their current or future CIS&B implementations and assist vendors in deepening their understanding of the competitive landscape. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market in the short and long term.
“The CIS and billing solutions vendor landscape has significantly changed from our last vendor evaluation in 2016. The most notable change has been the impact of the energy transition on utilities as well as energy and water retailers, not only in the features and functionalities they require to satisfy their customers, but also in their need to quickly adapt to market changes with innovative tariffs as well as new products and services bundles,” said Gaia Gallotti, associate research director at IDC Energy Insights. “Modern CIS&B solutions are at the heart of CX transformation, and they play an imperative role in utilities’ business model reinvention.”
© IDC
“IDC MarketScape: Worldwide Customer Information System & Billing Solutions for Utilities 2024 Vendor Assessment,” Gaia Gallotti and Daniele Arenga, March 2024.