Advisory services and support
Optimize clinical, operational, and financial performance with our advisory services, backed by deep healthcare expertise. Leverage analytics to help identify opportunities, define governance, and enhance clinician satisfaction. Drive workflow efficiencies and access tiered support for quick issue resolution and optimal system performance.
Key benefits of training, adoption, and optimization services
Transform clinical and financial performance with expert-led training, adoption coaching, optimization services, and data analytics. Drive sustainable EHR adoption, streamline workflows, and unlock actionable insights with flexible support models that scale to your objectives.
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Promote confident EHR adoption across teams
Deliver personalized coaching, role-based training, and change management to help teams effectively adopt, optimize, and sustain EHR solutions.
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Build workforce proficiency and confidence
Embed role-based learning, multimodal education, and in-application guidance to reinforce workflows, track progress, and enhance user confidence.
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Optimize performance with flexible support models
Collaborate with Oracle Health to streamline workflows, enhance EHR usability, and leverage analytics to drive sustainable clinical and financial improvements with scalable support.
Services and support offerings
Unlock the full value of your EHR and operational investments. From data analytics and clinical optimization to learning, adoption, regulatory guidance, and tiered support, our expert-led services support you in enhancing care, driving workflow efficiencies, and building user confidence.
Unlock the full value of your data
Gain actionable insights by moving beyond data collection. Align strategy with evolving goals through tailored guidance, strong governance, continual optimization, and flexible support models.
Expert guidance and tailored analytics
The Oracle Health data analytics services team works directly with you to customize strategies, content, and tools to meet your unique goals. This approach helps turn raw data into actionable insights, accelerate decision-making, and drive measurable enhancements in care quality and efficiencies. Our team helps establish best practices and sustainable processes to support effective, relevant analytics aligned with your long-term strategy.
Drive sustainable clinical and financial performance
Collaborate with Oracle Health to optimize workflows, boost EHR usability, and drive sustainable clinical and financial performance with structured, data-driven approaches, targeted training, and flexible support models that scale to your objectives.
Clinical optimization
The Oracle Health clinical optimization services team collaborates with clinicians to help alleviate cognitive load, optimize workflows, and enhance EHR usability across specialties. Structured, data-driven approaches deliver intuitive design, targeted training, and ongoing support to help optimize adoption and care quality.
Financial optimization
The Oracle Health financial optimization services team partners with your finance team to help limit denials, address cash flow pressures, and streamline workflows. Analytics, consulting, and automation help boost clean claim rates, optimize collections, and enhance patient financial experiences.
Structured methodology
Optimization services follow a repeatable, evidence-based framework to assess performance, identify opportunities, and deploy improvements. This structured approach delivers scalable enhancements aligned with organizational goals.
Navigate regulatory complexity with confidence
Stay ahead of evolving federal and state mandates with advisory support, expert guidance, interactive dashboards, and regulatory services that provide ongoing reviews, education, and proactive support to align with certified EHR and reimbursement requirements while adapting to new rules and technology updates.
Advisory consulting
Advisory consulting provides one-time assessments or ongoing support to guide your regulatory programs. Services include appropriate use criteria (AUC) optimization, certified electronic health record technology (CEHRT) assessments, information blocking reviews, functional reporting, Promoting Interoperability, Patient-Centered Medical Home (PCMH) programs, and more.
Task force and staff augmentation
Task force and staff augmentation services support organizations during peak regulatory periods or when internal bandwidth is limited. Services cover Merit-Based Incentive Payment System (MIPS), Promoting Interoperability, and Medicare requirements and fill leadership or operational gaps for defined terms.
Governance
Governance services establish regulatory steering committees to help guide decision-making and drive accountability. Interactive dashboards help track compliance, highlight gaps, surface opportunities, and support continual improvement across programs.
Empower your organization with comprehensive support
Deliver a full-service experience, combining proactive assistance, expert troubleshooting, and scalable offerings to maintain optimal performance and user satisfaction.
Tier 1 support
Oracle Health Help Desk resolves end user issues and provides foundational assistance for IT-related issues across Oracle and non-Oracle systems.
Oracle Health EHR Service Desk provides live EHR solution support with a 24-hour turnaround time by connecting users in near real time to an EHR solution specialist.
Tier 2 support
Oracle Health Application Management Services delivers proactive, personalized support to help streamline workflows, resolve issues, and implement changes—helping organizations boost productivity, enhance system performance, and advance end user satisfaction.
Tier 3 and 4 support
Tier 3 support manages incidents for licensed software, while Tier 4 provides engineering support for critical problems requiring code changes, offering comprehensive coverage for all system needs.
Promote confident EHR adoption
Deliver personalized coaching, change management frameworks, and role-based education to help your organization adopt, optimize, and sustain solutions. From pre-implementation through go-live and beyond, we help build user confidence and support lasting impact.
Organizational change management
Oracle Health Organizational Change Management Consulting provides structured, people-first strategies to guide transformation. Services include stakeholder engagement, communications, role-based training, and readiness assessments to help align teams, limit resistance, and accelerate adoption.
Adoption coaching
Oracle Health Adoption Coaching provides hands-on support before, during, and after go-live. Consultants guide users through near real-time Q&A, preference setting, and postconversion reinforcement to help strengthen workflows, limit errors, and accelerate clinician confidence.
Learning services
Oracle Health Learning Framework delivers role-based, multimodal education grounded in adult learning principles. Integrated with Oracle Health In-App eCoach, this service embeds guidance into workflows, tracks progress, and helps build sustained proficiency and confidence.
Adoption consulting
Oracle Health adoption consulting helps organizations embed workflows, optimize EHR use, and sustain adoption. Services include end user optimization, sustainment education, product advancement adoption, analytics education, device add-on support, and virtual services to help maintain momentum and maximize performance.
Try our regulatory compliance scoring tool (current customers only)
Key benefits of regulatory services
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Stay current with regulatory programs
Limit penalties with proactive, personalized education and support for Medicare reimbursement programs and the use of certified EHR technology.
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Create a regulatory steering committee
Create an efficient process to prepare for regulatory requirements with guidance and recommendations from our team on organizational governance.
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Track performance
Receive CEHRT guidance, workflow recommendations, reporting support, and interactive dashboards to track performance and help drive improvements.
Sarah Bush Lincoln combats nursing staff burnout with Oracle Health
Illinois regional hospital Sarah Bush Lincoln optimizes critical care, ICU, and medical-surgical workflows using Oracle Health essential clinical dataset.
