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Oracle Field Service transforms the customer experience as well as the effectiveness and productivity of your field service operations. Built on time-based, self-learning, and predictive technology, this configurable solution automatically schedules and optimizes work based on your unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.
Use machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.
Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.
Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.
Seamlessly manage your in-house technicians, contractors, and contingent workers on a unified interface. Be prepared with a flexible contingent worker option.
Proactively inform customers, teams, and coworkers about the status of appointments with predictive job alerts across channels. Improve customer satisfaction.
Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independence.
Monitor the real-time location and compliance of all field resources.
Understand future field resource demand with predictive forecasting tools. Ensure that you’re always prepared.
Get accurate field capacity information based on available resources, their skills, work zones, and work types.
See what's included with your monthly subscription.
seat/month1
seat/month1
Includes Oracle Field Service Professional plus the features shown below: