Oracle Field Service Cloud
Oracle Field Service Cloud transforms the customer experience as well as the effectiveness and productivity of your field service operations. Built on time-based, self-learning, and predictive technology, this configurable solution automatically schedules and optimizes work based on your unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.
Empower Field Service
Routing and Scheduling
Improve service with the industry’s most powerful routing engine. Automatically assign work without human intervention. Assign jobs based on skills, location, availability, and contractual agreements.
Manage and Help Your Workforce
Improve field resource compliance with real-time monitoring. Schedule resources in a timely and efficient manner. Respond to changes in the field by leveraging the real-time location of each resource.
Technician Enablement
Equip the field with a configurable, mobile solution that supports the most complex business requirements. Increase field productivity with the right tools and information in an easy-to-use mobile application.
Team Collaboration
Streamline communication between the back office, management, and field. Enable the field to share inventory and location while communicating with peers, supervisors, and the help desk.
Customer Communication
Automate communication with the customer before, on the day of, and after an appointment. Improve customer satisfaction by notifying customers via their preferred channel. Receive real-time customer feedback.
Capacity Management
Optimize with capacity-based booking and real-time maps to view available capacity. Understand how much work can be completed each day based on available resources, skills, work zones, and work types.
Field Service Hall of Fame
Cincinnati Bell Dials in Field Service with Oracle Cloud
Cincinnati Bell
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Orbit Showtime Network Optimizes Scheduling with Oracle Field Service Cloud
OSN
Hear how Orbit Showtime Network uses Oracle Field Service Cloud to deliver more efficient field operations, workforce productivity, and superior customer service.
Industrial Engineering Company Chooses Integrated CRM for CX Needs
Schenck Process
Find out how Schenck Process improved field service with a single, global view of customer information.
How DISH Network Has Reinvented Itself Over and Over Again
Dish Network
By putting its customers first, DISH has disrupted the telecom industry and changed the face of other markets in the process.
Securitas Direct Meets Customer Expectations with Oracle
Securitas Direct
Discover how this European security company is implementing Oracle Field Service Cloud to improve efficiency and provide excellent customer service.
DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud
DIRECTV
DIRECTV Colombia streamlined onsite customer visit scheduling and routing, cut costs, and increased productivity with Oracle Field Service Cloud.
Field Service Resources
Field Service Cloud Supports Real-Time Traffic and Street-Level Routing (2:34)
Field Service Buying Guide: Questions to Ask When Considering a New Field Service Management Solution
Empowering the Next Generation of Field Service Technicians with Augmented Reality
The Connected Mobile Workforce: Charting the Connected Field Service Employee
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