Oracle Field Service Cloud

Oracle Field Service Cloud transforms the customer experience as well as the effectiveness and productivity of your field service operations. Built on time-based, self-learning, and predictive technology, this configurable solution automatically schedules and optimizes work based on your unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. Empower your mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.

Why Oracle Field Service?

Empower Field Service

 

Routing and Scheduling

Improve service with the industry’s most powerful routing engine. Automatically assign work without human intervention. Assign jobs based on skills, location, availability, and contractual agreements.

 

Manage and Help Your Workforce

Improve field resource compliance with real-time monitoring. Schedule resources in a timely and efficient manner. Respond to changes in the field by leveraging the real-time location of each resource.

 

Technician Enablement

Equip the field with a configurable, mobile solution that supports the most complex business requirements. Increase field productivity with the right tools and information in an easy-to-use mobile application.

 

Team Collaboration

Streamline communication between the back office, management, and field. Enable the field to share inventory and location while communicating with peers, supervisors, and the help desk.

 

Customer Communication

Automate communication with the customer before, on the day of, and after an appointment. Improve customer satisfaction by notifying customers via their preferred channel. Receive real-time customer feedback.

 

Capacity Management

Optimize with capacity-based booking and real-time maps to view available capacity. Understand how much work can be completed each day based on available resources, skills, work zones, and work types.

Key Field Service Capabilities

How Oracle Can Help

Routing

Oracle Field Service Routing Cloud

Use machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.

Core Manage

Oracle Field Service Core Manage Cloud

Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.

Mobile

Oracle Field Service Cloud Mobile

Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.

Third-Party Workers

Oracle Field Service Contingent Worker Cloud

Seamlessly manage your in-house technicians, contractors, and contingent workers on a unified interface. Be prepared with a flexible contingent worker option.

Customer Communication

Oracle Field Service Customer Communication Cloud

Proactively inform customers, teams, and coworkers about the status of appointments with predictive job alerts across channels. Improve customer satisfaction.

Collaboration

Oracle Field Service Collaboration Cloud

Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independence.

Smart Location

Oracle Field Service Smart Location Cloud

Monitor the real-time location and compliance of all field resources.

Forecasting

Oracle Field Service Forecasting Cloud

Understand future field resource demand with predictive forecasting tools. Ensure that you’re always prepared.

Capacity Management

Oracle Field Service Capacity Cloud

Get accurate field capacity information based on available resources, those resources’ skills, work zones, and work types.

Real-Time Traffic

Oracle Field Service Forecasting Cloud

Automatically update travel time with real-time traffic and travel conditions.

Street-Level Routing

Oracle Field Service Cloud: Street-Level Routing

Leverage travel data from your map provider to optimize your mobile workforce.

Customer Success

Field Service Hall of Fame

Cincinnati Bell logo

Cincinnati Bell Dials in Field Service with Oracle Cloud

 

Cincinnati Bell

Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.

OSN logo

Orbit Showtime Network Optimizes Scheduling with Oracle Field Service Cloud

 

OSN

Hear how Orbit Showtime Network uses Oracle Field Service Cloud to deliver more efficient field operations, workforce productivity, and superior customer service.

Schenck logo

Industrial Engineering Company Chooses Integrated CRM for CX Needs

 

Schenck Process

Find out how Schenck Process improved field service with a single, global view of customer information.

DISH Network logo

How DISH Network Has Reinvented Itself Over and Over Again

 

Dish Network

By putting its customers first, DISH has disrupted the telecom industry and changed the face of other markets in the process.

Securitas Direct logo

Securitas Direct Meets Customer Expectations with Oracle

 

Securitas Direct

Discover how this European security company is implementing Oracle Field Service Cloud to improve efficiency and provide excellent customer service.

DIRECTV logo

DIRECTV Colombia Ensures Service Efficiency with Oracle Field Service Cloud

 

DIRECTV

DIRECTV Colombia streamlined onsite customer visit scheduling and routing, cut costs, and increased productivity with Oracle Field Service Cloud.