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Oracle Modern Best Practice for Digital Field Service
Delight customers and reduce costs with field service powered by the Internet of Things.
Companies across industries are profiting from cloud-based, mobile-enabled field service management.
Mobile devices, wearables, self-driving vehicles, drones, and the Internet of Things help to connect and improve field service.
Maximize the Value of Your Asset Data
Innovation is Everything
Remote Monitoring and Maintenance: Mission-Critical Operations at the Competitive Edge
Digital Field Service uses data collected from device sensors connected to the Internet of Things to remotely monitor, upgrade, repair and control assets (such as oil sensors, HVAC units, and home medical devices). This real-time data can be used to predict and prevent breakdowns—reducing downtime by as much as 50 percent.*
That’s only part of the story. To date, this data has been extremely underutilized, despite its potential to improve business process flow, optimize resources, and drive revenue and innovation—all while increasing customer satisfaction. Why? The Internet of Things generates an enormous volume of data at high velocity; data that needs to be processed and contextualized on the fly.
By securing, analyzing, and integrating data gathered from sensors with processes and applications throughout your organization, cloud technology—specifically Platform as a Service (PaaS)—helps you get maximum value from your asset data.
*Source: McKinsey & Company: The Internet of Things: Mapping the Value Beyond the Hype, 2015.
Extend Insights Throughout Your Organization
Optimize Service Resolution, Revenue Growth, Resource Utilization, and Efficiency
Predictive Maintenance and Service Efficiency
Identify potential issues before they become problems by analyzing sensor data and social media chatter. Leverage a centralized knowledge base to determine the best solution. Resolve more issues remotely: limiting the need for additional personnel, equipment, and deployment costs, while increasing first-time fix-rates—and customer satisfaction.
Drive Innovation and Revenue
59 percent of the Best-in-Class organizations use the Internet of Things to create new service offerings.* Using sensor data, you can gain further insight into customer usage and service to cross-sell, upsell, personalize campaigns, improve product lines, and speed time to market.
*Source: Aberdeen Group: The Internet of Things and Field Service Innovation, May 2016.
Optimize Resources
With insight into asset use and service issues, you can match the skillset, tools, and processes needed to provide efficient and effective service. Manage schedules, order spare parts, enter counter readings, and record material, costs, and labor using mobile technology—even when offline.
Connect the Supply Chain
Use sensors to track asset transport, machine usage, and construction progress for full visibility of complex capital projects. Align dependencies, track task progress, and make better decisions based on real-time Internet of Things data.
Improve Logistics Visibility
Gain visibility and control of your overall transportation network—and optimize service levels—by leveraging the sensor data used in logistics as well as service.
Ensure Accurate Account of Assets, Billing, and Revenue
Use real-time sensor data to keep an up-to-date, accurate account of your assets and your customers’ assets to better manage asset lifecycles, billing, Service Level Agreements, and contracts.