AI Solution

Flag PII in Service Requests with OCI Language and Siebel CRM

Introduction

In a fast-paced call center it’s critical to get things right the first time, especially with privacy. In this example, we’ll use Oracle Cloud Infrastructure (OCI) Language to check if the service request (SR) description field contains personally identifiable information (PII) and, if so, warn the user before he/she takes appropriate action to resolve SR.

OCI AI services can be configured through an out-of-the-box integration framework and cater to customers of Oracle’s Siebel CRM solution in the cloud and on-premises.

Demo

Demo: Flag PII in Service Requests with OCI Language and Siebel CRM (1:00)

Prerequisites and setup

  1. Oracle Cloud account—sign-up page
  2. Siebel CRM—documentation
  3. OCI Language—documentation

注:为免疑义,本网页所用以下术语专指以下含义:

  1. Oracle专指Oracle境外公司而非甲骨文中国。
  2. 相关Cloud或云术语均指代Oracle境外公司提供的云技术或其解决方案。