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Oracle Big Data Appliance, Oracle Advanced Analytics, and Oracle Real-Time Decisions enable us to quickly find patterns and correlations in our customers’ online interaction with us. We’ve improved our business agility and flexibility as well as our ability to know and serve our customers, ultimately focusing on creating value for them rather than solving IT issues.
CaixaBank is a leading Spanish retail bank and insurer with more than 13.8 million customers, 9,700 ATMs, and 5,300 branches. Centering on delivering customer service through innovation and technology, CaixaBank is one of Europe’s leading banks with 4.2 million active internet banking users and 2.6 million mobile bank clients. The bank received the Innovative Spirit Award at the 2014 Global Banking Innovation Awards, selected by Bank Administration Institute and Finacle. CaixaBank was also named Best Retail Bank for Technology Innovation by Euromoney magazine in 2013 and 2014.
CaixaBank needed a solution that would enable it to add value to their business and adapt to an evolving sector quickly and seamlessly. Oracle provides a solution that responds to the bank’s need for cutting edge information management, enabling it to gain a 360° understanding of their customers from internal and external data to offer them tailored, on-demand solutions.
Oracle’s Big Data solutions outperform the options we considered from other suppliers while considerably reducing our total cost of ownership. Especially given our focus on customer-oriented innovation, our Oracle solutions enable us to focus on providing our customers with added value knowing our cutting-edge technology gives us a competitive edge.
CaixaBank required a pragmatic, progressive, and non-intrusive transformation process that keeps operations safe while delivering results quickly. Oracle organized three workshops with CaixaBank executives to understand the bank’s current position and develop a vision for the project. Leading from divergent thinking—opening up to new possibilities—to convergent thinking—refining the different possibilities into potential solutions—the three workshops enabled CaixaBank and Oracle to understand the challenge, prioritize key business initiatives, and define solutions that enable the bank to strategically address future challenges.