Milton Keynes University Hospital pioneers AI to combat clinician burnout
UK NHS hospital uses Oracle Health Clinical AI Agent to streamline clinician notes, aiming to enhance patient care and reduce burnout.
United Kingdom | Healthcare
“The project has already been successful in giving clinicians more time and reducing administrative tasks. Looking ahead, the hospital plans to expand the solution to include orders and a desktop version, with similar tools anticipated for nursing colleagues.”
Video: Milton Keynes Pioneers AI to Combat Clinician Burnout (2:20)
Milton Keynes University Hospital (MKUH), a UK leader in digital health innovation, is tackling the widespread issue of clinician burnout and administrative overload by piloting the Oracle Health Clinical AI Agent. This initiative, with MKUH as one of the first customers to pilot this solution, is part of a broader collaboration with Oracle Health and is designed to give clinicians more time to focus on patient care.
Before the AI agent was implemented, clinicians at MKUH faced several key challenges:
- Time-consuming documentation that often resulted in incomplete patient notes.
- Excessive time spent on the Electronic Health Record (EHR) that reduced face-to-face time with patients.
- Slow turnaround times for outpatient notes and letters, which could take weeks to finalize.
Built on the foundation of the existing Oracle Health Foundation EHR, the voice-enabled, AI-powered solution works by capturing patient-clinician conversations. The AI agent then automatically drafts clinical notes directly within the EHR system. This seamless integration allows for more personal and efficient patient interactions while providing a single, unified patient record—a crucial step toward improving care coordination and reducing administrative burden.
This cutting-edge technology was deployed in a mere eight weeks, with much of that time dedicated to enabling the features in the UK for the first time. The pilot is currently being used in some outpatient departments and the Same Day Emergency Care unit. This AI agent is currently being piloted across a variety of user groups around the hospital, with positive feedback throughout.
The ultimate goal is to create a single source of truth for patient information, enabling clinicians to focus on care delivery no matter where the patient is in the hospital. This real-time, unified record is a key strategy for combating the cognitive and administrative load that contributes to clinician burnout.
The pilot phase of Clinical AI Agent has delivered positive experiences for the initial users, and MKUH is excited to continue its partnership with Oracle Health, with an aim to extend usage to more users.