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Get the data and insights you need to resolve customer service issues effectively and efficiently. Our new integration between Oracle Unity Customer Data Platform and Oracle B2C Service consolidates data from a variety of sources to give customer service agents a complete, consolidated, and dynamic customer profile. Plus, a new Agent Insights panel recommends actions and related content right in the agent desktop to speed time to resolution and improve their user experience.
Give your agents a complete view of their customers with the information that matters most. Our integration between Oracle Unity Customer Data Platform and Oracle B2C Service connects datasources—across sales, customer service, marketing, financials, and more—to get the most complete view of your customers.
Spend less time sorting through customer information and more time delivering personalized service experiences with a full, comprehensive view of the customer.
Give service agents instant access to customer information, including aggregated sales data, returns, marketing touchpoints, channel preferences, loyalty information, asset information from ERP, and more.
Agents today waste time searching for the right information while the customer waits and grows frustrated. The new Agent Insights panel offers actionable recommendations and relevant content to help customer service agents resolve issues quickly and efficiently.
The Agent Insights panel guides customer service agents with recommended actions that they can execute with a single click, directly from their workspace.
Connect artificial intelligence (AI) and machine learning (ML) services to your B2C service application to deliver even richer insights to agents.